I recently tried accessing Plex via my Roku and it said the servers weren’t found. I went on my computer and it requested I sign in again. I signed in, and it acted like I’d never set anything up before. My servers are gone along with my library and playlists. It’s forced me to create a NEW server, and I’m not seeing my Plex Pass subscription. When I open the Plex App on my phone, it IS showing my libraries, but again, not able to access the servers.
I can see that your account does have a Plex Pass. If you are not seeing this when accessing your PMS, you may be logged into the wrong account.
Since you are writing in the Windows section, did you possibly log into your computer using a different Windows profile. PMS is tied to the windows profile so if you logged in as someone else, your old server wouldn’t be running.
I’m definitely on my correct profile and correct Plex account. I’ve only ever had one account and only have my single profile on my comp.
It was literally a one day to the next issue. I haven’t updated any of my firewalls/networks/computer/etc. My phone is reflecting the correct servers, but it’s saying it can’t access them. Where as on my Roku and Desktop (neither of which have had updates/changes), it’s acting like I’m a brand new person and I need to “add” content.
I’ve also gone through all resets/log outs/reboots/cache clears/etc. for all devices and systems
I looked into your account and it shows that you do have a Plex server, but it says it is offline. Which means either PMS is not running properly, or it is not talking properly back to Plex.tv to update it’s information. Some devices cannot look for servers automatically through your network so they have to be told where your server is. That’s the information your PMS sends to Plex so we can then tell the clients.
Are you using Manual port forwarding? If so, check your router that the port forwarding rule is correct. Also check that the forwarding location matches your server’s actual local IP.
If you are using the automatic version, UPnP, I would suggest changing that to the manual one. This is a bit more complicated as you need to set up a port forwarding rule in your router, but this method is much more stable and reliable.
If you still can’t find a problem, restart your PMS, do nothing and let it sit for 3 minutes, then manually get the logs and upload them here for me to review.
I’m not manually forwarding anything. It’s all just through One Drive. Nothing has changed on the end of One Drive either. Would it just be easier to reconnect my One Drive? I did try refreshing and resynching the whole thing as well (which didn’t work)
