Lost Plex after appleTV update

Plex Players Streaming Devices
1

Server Version#:4.145.1
Player Version#:

Updated to latest version of appleTV and, without announcing it, it did a re-install and reset everything. Plex wasn’t there so I downloaded it and when I fired up, users and media server were gone. Plex on my iPad is there and working as is the Plex server on my Mac laptop. Is there any way to restore Plex on my appleTV?

2

Have you restarted your AppleTV?

3

Yep, several times

4

So the app is not loading at all. you can’t even get to settings?

5

Oh yes, but I don’t have passwords for these users it puts in.

6

I’m trying to understand the relationship between my Plex server and Plex client. The server sits on on a NAS and I have a client on my iPad. When I try to log on to the iPad Plex I’m asked which of 3 users I want to be. Does my server know about these users? If so, where can I find them on the server? I ask these questions because when I install Plex client on my appleTV it asks me which of 2 users I want to connect with, neither of which are the 3 on the iPad. Where is it getting these users from?

7

Ok, I can now see the 3 users (admin + 2) in the server but am unable to see their pins which the client requires at logon.

8

I see the same.
I have plex behind traefik reverse proxy. traefik reports that ATV closed the connection.

9

Likely going to need to see logs from the app to see how it is trying to connect.

10

Request from ATV client results in an error:

May 21, 2025 17:06:43.196 [139961549273912] DEBUG - Request: [172.11.0.86:34946 (WAN)] GET /?X-Plex-Language=nl-NL&X-Plex-Device-Name=Apple%20TV (26 live) #3f05 TLS Signed-in Token () / Host => 79.127.224.85:32400 / User-Agent => PlexTV/8.45 (Apple TV; tvOS 18.5; Scale/2.00) / X-Plex-Device => Apple TV / X-Plex-Device-Screen-Density => 2 / X-Plex-Platform => tvOS / X-Plex-Supported-Commands => abort,changeQuality / X-Plex-Sync-Version => 2 / X-Plex-Token => xxxxxxxxxxxxxxxxxxxx
May 21, 2025 17:06:43.197 [139961551383352] DEBUG - Completed: [172.11.0.86:34946] 500 GET /?X-Plex-Language=nl-NL&X-Plex-Device-Name=Apple%20TV (26 live) #3f05 TLS 0ms 296 bytes
May 21, 2025 17:06:43.197 [139961549273912] ERROR - Exception parsing request: bitset test argument out of range
May 21, 2025 17:06:43.197 [139961549273912] DEBUG - Request: [172.11.0.86:34968 (WAN)] GET /?X-Plex-Language=nl-NL&X-Plex-Device-Name=Apple%20TV (25 live) #3f08 TLS Signed-in Token () / Host => [fc00:d0c:11::3]:32400 / User-Agent => PlexTV/8.45 (Apple TV; tvOS 18.5; Scale/2.00) / X-Plex-Device => Apple TV / X-Plex-Device-Screen-Density => 2 / X-Plex-Platform => tvOS / X-Plex-Supported-Commands => abort,changeQuality / X-Plex-Sync-Version => 2 / X-Plex-Token => xxxxxxxxxxxxxxxxxxxx
May 21, 2025 17:06:43.197 [139961551383352] ERROR - Exception parsing request: bitset test argument out of range
May 21, 2025 17:06:43.197 [139961551383352] DEBUG - Request: [172.11.0.86:34934 (WAN)] GET /?X-Plex-Language=nl-NL&X-Plex-Device-Name=Apple%20TV (24 live) #3f03 TLS Signed-in Tok

11

Thinking about the errors in the log file I realized that this iss most like not caused by an tvOS update, so I rolled back the Plex server to version 1.41.6.
This solved the issue and all ATV’s can connect without any problem..
There is clearly something wrong in the current version.
For now I can perfectly work with the ‘old’ version.

12

Plex Home is an account thing not a server thing. There is a Plex Home admin ( this is not the same as a server admin). They can create a Plex Home which is meant for people you actually live with that may use the same devices like a TV or a shared Tablet or whatever.
When the app loads after the initial sign in it can see if you are in a Plex Home or not and if so displays the user picker. Every time the app is opened it shows that user picker ( unless it is set to skip it because you may not need i on your own personal phone that only you use.

This screen has absolutely nothing to do with having access to server or not.

More info on Plex Home can be found here https://support.plex.tv/articles/categories/features/plex-home/

13

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.