I would appreciate your help. I changed my Plex password (I hade a google message recommending I should). I accessed my Plex app on my laptop and changed the password. I am not connected to my home network (ie I’m nit at home). Now I cannot access my WDPR4100 server at home with my movies etc . Nor can my Plex app on my iphone or the Plex app on Apple TV where I’m situated now. It all worked perfectly before I changed my password. I can sign into my account under the new password ok. And now it’s connected my laptop as a server!
Can I re-establish the connection to my WD PR4100?
When I changed the password, Plex asked me to install again. Now it shows there are no users (my family members are users). Does this mean I have wiped my “old” plex version and need to start again? Including going home, connecting to my home network and re-connecting to my WD?
Hard to say what happened. Is there anyone at your home that can check to see if your NAS and PMS are even running?
In Plex Web, if you go to your authorized devices, look at your server. When was the last time it was seen? If it’s more than 24 hours, then likely PMS is not running or got signed out from your account.
If it’s just signed out, you can try accessing the local web running on the NAS by using your public IP and port (if you’ve set up a port forward). You should then be able to claim the server. If that doesn’t work, you’re gonna need someone to look at the machine and see what’s going on.
Thank you MovieFan. I can’t actually see my NAS (or actually where to look for it). I can, though, access my NAS through it’s own remote access - ie I can access all content remotely. But I can’t see how to re-link the Plex App. When I changed the password, I (mistakenly?) ticked the box: “Sign out connected devices after password change”. Then I was taken on a journey to re-install the Plex Web app on my laptop (Windows). As it did that, it went and found the laptop as the server instead of the NAS drive. It’s odd that I can see the NAS content but Plex can’t…?
Yup, that would do it That does exact what it says and signed everything out. So you need to sign back in. From you computer, call up the local web client that came with PMS on your nasusing your NAS’s IP address. It should be something like this but with your NAS IP:
Thank you. Just not working. I know the IP address of my NAS and I just get the “This site can’t be reached” message. I open the PMS and the only server it allows me to reach is my own laptop. And there’s nowhere in the Plex app (settings/settings/remote access) that allows me to input the NAS IP: that private IP address is the router I’m connected to at my remote location. I think I’m just stuck. Pretty poor that Plex will not allow me to grab my NAS server remotely - that it seems I have to be connected to it in my network first to be able then to access it remotely?
You need to access your NAS locally. Since you revoke the token, you need to reclaim the server. That can only be done while on the local network. If you are not near the device, you’ll need to find someone else to do it for you.
Hello has anyone had any issues with WD Cloud Duo. All of sudden I lost connection couldn’t get it back and now I have deleted my server from the plex and I cannot download the software for the Duo anymore. Plex says as of 26th of Nov they still support it. Any idea what’s going on or how I can get it back. Thanks.
