Lost server connection after password change

Plex Media Server NAS & Devices
1

Server Version#: 1.40.0.7998-7000
Player Version#: Not sure what this is asking, I’m using Chrome and also tried my pixel 7.

I connected to my Plex server in Chrome and noticed a movie being watched under my profile. I know that neither my wife or I are watching a movie. So I changed the password to my profile (the admin profile). Since then I’ve not been able to connect to my server, I just get the message that the server is unavailable. I was watching a show this morning and did literally nothing else with it all day until I changed the password. Did not do an update.

I have

  • restarted the Plex server
  • restarted the synology NAS
    **Made sure the encrypted drive was mounted after reboot.
  • Tried a different profile
  • Tried connecting direct to the local IP (same subnet)
  • Verified all media files are still there and accessible.
  • Verified that it’s listed on the devices page
  • I’ve tried to check that remote access is enabled, but can’t find that setting and why would a PW change break that?
  • looked PlexMediaServer.log, nothing in there but stop-start info.

I literally changed the password and it broke plex completely. I’m at a loss, can anyone help?

2

Changing your Plex password unclaims yours server (removes it from your account).

You need to reclaim it.

Option 1: Point a private/incognito browser window at the IP address of the NAS. Using http, login and claim the server. For example, if the IP address is 10.1.2.3, use http://10.1.2.3:32400/web.

Option 2: FAQ 31: Reset / Reclaim PMS on DSM 7 (Not Authorized - Locked Out)

3

I was about to come back and say I found that FAQ, but now the service won’t stay running. After about 20 seconds it just says manually stopped.

4

Did the claim process complete - you received the “successfully claimed by…” message?

If so, using FileStation, navigate to the Plex Data Folder (/PlexMediaServer/…). Right click on the Logs directory and choose Compress to Logs.zip. Then upload the zip file to the thread.

5

I did get that message. Not sure what I missed the first time, but it is working now, thank you kindly.

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6

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