Server Version#: 1.25.8.5663 Docker on Synology
Player Version#: 1.42.1.2926-415b0e14
I’m seeing an issue with the most recent Mac update on M1 Macs. If there is a video in the window, either in the main part of the window or in the thumbnail area in the lower left corner, and the screen is resized, the Plex app will crash. It doesn’t always happen immediately, but it will happen consistently if you keep resizing the window. It doesn’t matter if the video is playing or paused, it will crash.
It seems to be an Apple silicon only issue, as I installed the Plex app on an old Intel based MacBook Air and can resize the window with no issues. It happens on both an M1 Mac Pro and iMac.
Then after installing that player, you have to turn off the auto-update feature. You need to edit the plex.ini file located at ~/Library/Application Support/Plex/plex.ini Add disableUpdater=true to be the first item in the [debug] section. So it should look like this:
[debug]
disableUpdater=true
If they ever fix the problem and you want to go back to auto-updates, just remove that line.
2 weeks later and it still crashes. Can get around it by not having any media open. Crashes if you make it smaller than a certain size when playing a h264 mkv pretty consistently.
It’s been happening for more than a month and more importantly five versions. (1.42.1, 1.43.2, 1.43.3, 1.43.4 and 1.44.0) The crash and control bugs are both still there and can be replicated on any of my M1 Macs. I’ve also reported the issue via GitHub - is there any other option for bug reports to Plex?
can also confirm this is happening on both my m1 pro macbook and m1 imac. i’ve been using the iPadOS version instead, which doesn’t have the issue, and runs a lot more smoothly too. Guessing we’ll see similar performance if/when we get a native arm64 version of Plex Desktop instead of running the x86 version.
don’t mark this topic solved since the bug is still present. not updating isn’t a solution, it’s a workaround at best. hopefully the devs are aware of the issue.
@brackintosh don’t report anything on the PMP github, that’s the old player that’s no longer under development. plex desktop is not open source.
Thanks for your help. I’ve unmarked it as solved and noted that the GitHub version is not the current player. Any ideas on how to get this in front of the devs? They’ve released 5 versions since the issue started for me.
Based on a new post in r/Plex, I installed the iOS version of the Plex app since it runs on M1 Macs and it works fine. Just wish there was a way to keep the window on top.
Do confirm here. Still happens on version 1.45.0.3013-1676042f and previous versions too! This is annoying. Is there somone from Plex that is reading?
Neither downgrade nor deletion of all related files on mac changes anything.
Plex, please advise. also sent some 50ish crashlogs to apple… Very easyli reproducable.
Client:
MBP M1 Max 12.4
Plex for Mac Version 1.45.0.3013-1676042f
Server Version 1.26.2.5797 on Syno rs3617xs 7,1
Update around November 2022 or slightliy earlier fixed it at least on my side: no more crashing when resizing the plex window. Hope, it will last.
I’ve been through this before with big Plex bugs. It’s a new video player and it looks like they’re fully committed to it, probably for future business requirements.
Revert back to 1.41 if you can and give it 6-12 months.
Hopefully someone useful will read this and give us back the option to turn off auto-updates, until they’re done with this transition.
