macOS Basic Setup Wizard not showing

I am just created an account using Safari on macOS. Downloaded the Plex Media Server for MacOS v.1.41.6.9685-d301f511a April 9, 2025. Installed the app and launched it, signed in and closed the Safari window as told. But there is not Setup Wizard. How can add media? I cannot find anything in the Settings that allow me to add to point to a source?

I’ve tried signing out, deleting the app along side ~/Library/Application Support/Plex, ~/Library/Cashes/Plex. Signed in again, but the same. No wizard. How do I do this manually?

Server Version#: Version 1.108.1.307-dd5b87aa
Player Version#:
[
{
“type”: “info”,
“host”: “”,
“userAgent”: “Plex; 1.108.1.307-dd5b87aa; macOS 15.4”,
“browser”: {
“platformVersion”: “0”,
“id”: “unknown”,
“name”: “Unknown Browser”,
“version”: “0”,
“platformID”: “unknown”,
“platform”: “Unknown Platform”,
“platformModifierKey”: “ctrl”
},
“version”: “4.145.1”,
“username”: “nikken_a”,
“cloudUrl”: [
{
“scheme”: “https”,
“address”: “clients.plex.tv”,
“uri”: “https://clients.plex.tv”,
“testState”: “connected”,
“isBundled”: false,
“isFallback”: false,
“relay”: false,
“isUntested”: false,
“isPending”: false,
“isConnected”: true,
“isUnauthorized”: false,
“isUnavailable”: false,
“isFailed”: false,
“isAborted”: false,
“isLoopback”: false,
“isPrivate”: false,
“isHttps”: true,
“isSecure”: true,
“isPlexDirect”: false,
“currentTest”: null,
“sources”: [
{
“id”: “internal”
}
]
}
]
}
]

For the first setup you need to use the local web app, not the desktop app called “Plex for Mac”.

First you need to claim your server into your user account.

Try also with an alternate browser, as Safari can be capricious at times.

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I don’t know what local web app is, I have tried sign in to app.plex.tv in both Safari and Chrome. Nothing. In “Your Media” I am just told to “Add your media to Plex download Plex Media Server https://www.plex.tv/media-server-downloads” which I have done.

I have not downloaded or installed Plex for Mac https://www.plex.tv/media-server-downloads/?cat=plex+desktop&plat=macos#plex-app only Plex Media Server for MacOS https://www.plex.tv/media-server-downloads/?cat=computer&plat=macos#plex-media-server.

:poop:

At one point under the steps of " How do I claim my server?" in the support document linked to above (New Server Claiming Requirement for MacOS) are things failing exactly?

From the macOS menu bar (that’s the menu along the top of the screen), find and click on the Plex Media Server icon. You will be shown a menu of options. Select Open Plex.... (This is not a new option, it was already there.) When the server is unclaimed, this action will now open the default web browser and forward you to Plex.tv to sign into your Plex account. Signing into your Plex account in that browser window will then automatically claim your server and link it to that account.

I don’t have anything Plex related in my menubar.

For problems and to accommodate headless environments, we have added an alternative claiming method. When Plex Media Server starts up, a file named Setup Plex.html will be created in the ~/Library/Application Support/Plex Media Server\ folder.

That Setup Plex.html doesn’t exist.

What if I still don’t want to claim my server?

If you really, really, really don’t want to claim your server, you can remove this requirement for now. (It’s possible this exception may go away in the future, though.) This is done by adding an advanced server setting. See the Advanced, Hidden Server Settings articlefor more information about these types of settings.

  • Parameter: enableLocalSecurity
  • Type: True / False
  • Description: Server must be claimed.

You will want to add this enableLocalSecurity parameter with a value of False using the macOS “Terminal” application to run the following command:

defaults write com.plexapp.plexmediaserver enableLocalSecurity -bool false

I have not tried this, turning off security settings for an onboarding step seems crazy.

And I have tried Accessing Plex Web App Directly in the Browser with http://localhost:32400/web and 192.168.0.166:32400/web. Nothing.

Did you actually download and install Plex Media Server and not just “Plex for Mac”?

I downloaded the file from this url https://www.plex.tv/media-server-downloads/?cat=computer&plat=macos#plex-media-server

That looks like the correct one.

Stupid question: did you also start the server after installing it?
MacOS should have popped up some questions about granting it access to the internet and /or the local network (it requires both).

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