Server Version#: 1.41.8.9834
Player Version#: N/A
<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled>
I’ve running a Windows server for many years. I am now also running an instance on a Mac Studio, adding my libraries one at a time. When my Mac server is stable, I plan on turning off the Windows instance.
All of my media files are on a Synology NAS.
What’s happened is that the Mac instance didn’t see all the files that the Windows instance saw. I found out that, in the thousands of files, each one could be “owned” by one of two IDs. When I cleaned that up - setting the ownership of every file to the ID that the Mac could clearly see, it seemed to clear up.
However, now, suddenly, the Mac will ERASE knowledge of more than half the library (1500+ movies, as an example). I’ll literally be doing nothing and suddenly see the status screen on a web browser blink and poof now it’s 650 or 900 movies instead of 1500. Then they’ll come back (with the annoying side effect of also going to the head of the “Recently Added” lists).
I wanted to identify a specific movie that exhibited this behavior. “A Beautiful Day in the Neighborhood” shows up on my Windows instance, but not the Mac instance. All movies are in one parent directory on the NAS. All files have the same owner. There are a few folders that also have the same owner as do all the files in those few folders.
As I’m writing this, suddenly I see that my movie count has gone from the 600s to 1115. (The above mentioned movie is still not in the Mac’s library).
Scanning the log directory, the word “Neighborhood” doesn’t show up at ALL except for a message scanning an unrelated TV episode that happened to have “Neighborhood” in the filename.
When this happens, my Mac starts driving itself crazy scanning for the credits of all the new-but-not-REALLY-new files that have suddenly returned (even though they were scanned days ago, but vanished so I guess Plex decided to erase the memory of every having had them)
When I manually tell it to scan a particular library, sometimes if “recovers” some of the files, but, evidently, not all of them (I don’t know if the scan-for-credits process is interfering with that).
I have a large library containing some 42TB of data (plenty of raw video in there as well). Am I bumping into some kind of restriction on macOS? While searching I saw something about a problem because of the NAS not responding in time. Sometimes my drives have to spin up. If this could be the case, is there a setting somewhere to tell the server to wait a little longer? I wouldn’t think I’d need it because this does NOT happen on the Windows instance.
Help!!!