My Movies Keep Disappearing

Plex Media Server
1

For clarification, I am running the Plex media server on my MacBook Pro and pointing it to the files on my Synology NAS. Randomly films disappear from my movies section. (They are still physically on my nas and a rescan of the files will then have them reshow in plex but all of my custom changes ,poster art etc, are gone and I have to change them again). I have disabled ‘empty trash automatically’ by suggestion that there might be an issue when storing files on my NAS.

I still have issues with the movie files randomly disappearing though. Any suggestions would be greatly appreciated.

Thanks

2

If you’re on macOS 15, have a read through this thread (TL;DR, it’s a known issue).

There are various workarounds suggested in that thread:

  • Keep a Finder window open for the affected folders; or,
  • Use NFS instead of SMB shares; or,
  • Use a custom nsmb.conf file (shared in the thread).
1 Like
3

Thank you for pointing me in the direction of this thread. Glad to know I’m not the only one with the problem. I will definitely try some of these suggestions out.

If it turns out to be a MacOS problem, is there someone or a thread I could follow, or something I can do to check if the issue is fixed in future OS updates?

Thanks

4

From a Plex perspective, the thread above is probably the best one to follow.

In post 559 in that thread a user posted an image that seems to suggest that Apple may have identified a potential fix for inclusion in a future macOS update. I’m not sure where that image originated though.

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