Major issues with my server after updating

I had about 100 movies synced to my GoogleDrive, and everything was working fine for ages. Then recently I noticed that most of the synced movies are gone (about 95%) when I tried to view my Cloud Drive through Plex. My TV shows are all still visible, but if I try to play them (or the 5 remaining movies) on my laptop they all say “Synced videos cannot be converted to a lower quality. Please increase your quality setting”. They do work on my kindle and android, but they used to work fine on my laptop too.

I’m pretty sure this coincided with updating my Plex server (I’m using Version 0.9.16.3), but after I updated it, I didn’t use Plex for a little while so I’m not 100% certain.

All of the movies and shows definitely all still exist in my Google Drive, but when I view the sync status page in Plex, all of the movies have an exclamation mark over them, and they say “The path is invalid”. Except the TV shows and 5 movies that do show up in my cloud server.

I didn’t make any changes to my Google Drive, or to the location of those files. I’ve verified that all of the files are still there and that the link from Plex to my Google Drive is still active and seems fine.

Also, about 2 nights ago, after I noticed this issue, I added another movie to Plex, then successfully synced it to my cloud server and watched it with no problem. But now, just like the others, that movie is also not listed in my cloud server. And again, when I view the sync status page in Plex, the movie is listed with that exclamation mark saying “The path is invalid” just like all of the others.

Another strange new thing that I’ve noticed, which may be related, is that typically I keep all of my movies on an external HD (separately from the select few that I have synced in my Google Drive). Previously, if I disconnected my HD from my laptop, it would still show me all of the movies when browsing plex locally, but plex would just say the file is unavailable if I tried to play it. But twice in the last 2 days I’ve noticed that 98% of the movies are not listed locally if my external HD was not plugged in. When I reconnected my HD, I had to refresh and re-add all of the movies to Plex. I’ve never had to do that before, but now I had to do it twice in 2 days.

I can’t seem to make any sense of the 5 movies (or the TV shows) that are still corrector appearing on my cloud server sync page. There doesn’t appear to be anything different about them.

I’m dreading the thought of having to delete all of the files on my Google Drive and re-sync. Especially when this seems to be a continuing issue.

Has anyone seen anything like this, or have any idea of where to even look to fix it?

I’ve attached my logs in case it helps.

Thanks so much for any insight!

I added some notes here, but then realized I could just edit my original post, so I did.

anyone have any clue about this?

I’m getting the same message and am super confused. Doesn’t the cloud only have the ability to stream what has been synced? Choosing a different quality isn’t even an option!

Also I’m only seeing this message on Xbox. Cloud streams great on my computer.

I’m seeing an issue where I have to reboot my plex server when my network slows down. That is to say that I think the latest update has done something in plex causing some kind of network storm, which slows down my entire network. The result is symptoms that sound a little like yours.

I should note, that I’m seeing this on an Ubuntu Linux Server with Plex.

I downgraded, seems to be fine now.

Unfortunately downgrading caused me some other issues (not entirely unexpected, so I had to go back to the latest version again). Issue has reappeared. Grrr. Making matters worse the upgrade of PMP seems to have caused a bad bug too.

I never figured out what the issue was. I just had to re-upload everything, which kinda sucked because it took forever, but so far the issue hasn’t resurfaced.