@Atomatth Here you go. Has to be the 4th or 5th time submitting logs.
Logs.zip (30.4 KB)
It’s broken right off a clean install of Plex Server docker and any of the Linux, Windows, Android clients. Spin up a Truenas Scale or Unraid VM. Install Plex server docker. No settings changes needed other than adding the HDHomeRun tuner. Broken right out of the box so to speak. I can replicate the bug every single time without fail. No issue on Plex Server Linux or Windows versions when I tried on that.
this. Thanks! Looks like this issue is same as reported here Live TV black screen on Android TV App for non-primary home account where you (@ynk1121) have already been reporting in. The current status 
Given that reply and the fact that this has been ongoing for so long, i’m just going to go ahead and say you can close this thread and i’m going to move on back to jellyfin. Not really sure what else to say/do there aside from reminding you that the “other guys” are open source, maybe you can “learn” some more from their code…
@kamehameha Some recent movement on this have given me just the slightest bit of hope, but as @ynk1121 said , this has been reported several times over at least a year, if not more, and Plex’s attorney recently refused to acknowledge that there even was a problem. His exact words were “It is working, just not the way you want it to.”
@kamehameha Omg, you haven’t seen anything! 
At least the employees aren’t ignoring us in this thread. That’s how low the bar is here. The one dating back to July 2023, we got one reply asking for logs and then straight up silence. After being ignored long enough, I created a new thread which still doesn’t have a single reply from staff. If you can’t find or replicate a bug, it’s understandable given the number of variables involved. At that point it should be stated “we can not replicate the problem on our end” and questions should start being asked. What do all the users with the issue have in common? What steps are needed to replicate the issue? Is it broken with clean installs or is it due to a setting the user changed? The programmers need to make a full flow chart script for the staff here to follow because they clearly can’t interact with users well enough to solve anything. The only reason we even got this far is because I realized the employees have no desire to put the work in to investigate, I began asking everyone questions, and I pissed away hours of my time creating various VMs to see where I could and couldn’t relicate the issue. I’m used to seeing this kind of thing in open source community developed software with nothing but volenteers working, but not something I paid for. Why are they getting paid and I’m the one doing all the work? 
@kamehameha When the other thread regarding this issue reaches a year old in March I will be consulting with an attorney to file a class action for users that pay for a plex pass to use this feature, if you would be interested in being a party to the suit let me know.
This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.
