Manual analyze music doesn't seem to be working at all. No loudness/soundprint data. (except for new files that are added)

Hello,
So I recently completely migrated my Plex server from my computer to a Synology DS920+
Thankfully everything went smoothly when transferring metadata from one hard drive to another, but I cannot get the analyze music function to work at all. After the move, only very few of my tracks in my music library still have loudness data attached, a vast majority does not have any loudness data anymore (my old server had loudness data on pretty much everything).

I tried analyzing the entire library, I tried analyzing individual albums, but nothing seems to work for the exception of new music files being entered into the server. I would like to avoid creating a new library just so I can get loudness data / soundprints for my previous library.

Can anyone help me troubleshoot? I’m new to NAS. I attached the log below for an album I manually tried to analyze.
Thank you all.

Plex Media Scanner Analysis.log (43.4 KB)

Server Version#: 1.20.3.3483-211702a9f

Hello, thanks for the reply.
I am finding that the scheduled task doesn’t even seem to be working either.
I set the scheduled task to work at 6 PM through 5 AM (I set this in the settings at around 5:30 PM today) 6PM came around but I don’t think it’s even running at all.

I also tried your command in putty and got this:

Not sure what I’m doing wrong, or why the scheduled task isn’t running

If you’re going to run it manually,

  1. It must be run as user plex so the file permissions are right
  2. All the environment variable which are normally set by the start-stop-status script are set.

You are essentially emulating user plex except calling out tasks manually.

I am also going to point out a major problem in the above.

May I ask what you’ve done to the standard configuration and, most importantly, why you’ve done it?

The configuration you show here is nothing like what I have programmed for.
Not knowing what you’ve done or why makes supporting it nearly impossible.

I may have screwed this up:

I went changing the permissions for the plex user. I believe it was set to ‘custom’ before i just changed it to read/write. (I did this to try and see if it made a difference in running an analyze command)

I also don’t remember the plex user password to run that deep scan thing manually.

I’m sorry?

What am I looking at?

honestly I don’t remember what I did, but I know I changed a permission for the plex user on the synology control panel from custom to read/write.
I’m trying to figure out how to re-install plex on synology without messing with the metadata at the moment so I can come back to the thread with a proper setup.

Before going any further, may I ask why this?

/var/services/homes/Polybuis/Library/Application Support/Plex Media Server/Codecs

I do not configure Plex to be dependent on the Synology Homes service.

Sorry. I couldn’t tell you why. I grabbed the latest synology install package on plex’s website (instead of using the built in package manager) and installed it that way.

Respectfully, No it won’t.

I am the author of the Plex installation scripts on Synology.

The Plex share defaults to /volume1 unless so directed by the user to select another volume in the Package Center dropdown. This dropdown is only visible when multiple volumes are defined in DSM.

I invite you to:

  1. Remove anything Plex
    a. Control Panel - Shared Folders – Remove the Plex share
    b. Control Panel - Users - Remove user Plex

  2. Uninstall the package

  3. Restart the Syno

  4. Download and install from either Plex.tv or Synology (your choice)

Thank you for the continued support. I will try this.

If, when you open Plex at reinstallation, it does not find your server, Please post here again. I know the cause of this and it’s easy to remedy.

quick question if you’re still there

Should I be backing this folder up before uninstalling plex? Will it get completely deleted if I uninstall like such

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yes, I’m here

Did you place any media in the Plex share?

Yup, all of my media is directly in the plex media share (in the library folder)

That is wrong.

I placed warnings there in 6 languages to NOT place media there.

Please move your media to shared folders You create

The established norms are a ‘movies’ share for moveis , with a ‘tv’ share.

-or-

a “Media” share with subfolders for each type

May I recommend this to read?

Please use this guide to migrate your media out of the Plex share before you remove it as part of the cleanup

1 Like

Thank you, I honestly don’t know much about Synology and thought that my media was supposed to be in the library folder inside the plex share. The warning message about not putting your media I thought was ‘don’t put your media in this top level directory’.

Either way, I got my media moved over to a new share and successfully linked everything up again including my metadata. I also assigned plex permission to use that share as described in your guide.

I set plex to run the scheduled task from 6 PM to 5 AM again, and i think it’s now working
I see that there are ‘plex media scanner deep analysis’ logs showing up.

edit:

I’m getting loudness data now.

Thank you ChuckPa

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