MasterClass metadata

Plex Media Server
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1

After a ton of attempts and digging I’ve not found conclusive evidence that anyone has successfully been able to get Plex to pull the TVDB episode metadata for MasterClass. I’ve tried filebot naming for Plex (using airdate). Moving MasterClass into its own folder, using filebot a dozen different ways to name things in a way that will make it happy.
I think if you manually match the show on Plex and it in fact, grabs the titles of the season it would then grab the episode names. It does this so well on everything else, so what’s the disconnect for MasterClass?
I’ve seen this is an issue for many users so my only conclusion is that it’s a bug and one more post is needed so there might be some added attention on the development side.

Has anyone successfully added masterclass completely to their plex environment?

Server Version#: 1.32.7.7621
Player Version#: 4.119.1
<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled>

2

Are you talking about this show? MasterClass - TheTVDB.com
If so, the key elements are

  1. follow the recommended naming scheme very closely
  2. add the TVDB ID number to the folder name
  3. set the Episode Ordering of this show in Plex to “TheTVDB (Aired)”
/TV shows <-- Plex library pointed to this folder
   /MasterClass {tvdb-362158}
      /Season 01 [James Patterson Teaches Writing]
         MasterClass - s01e01 - Introduction.mp4
         MasterClass - s01e02 - Passion  Habit.mp4
         MasterClass - s01e03 - Raw Ideas.mp4
         ...
      /Season 02 [Usher Teaches The Art of Performance]
         MasterClass - s02e01 - Introduction.mp4
         MasterClass - s02e02 - Getting Started.mp4
         MasterClass - s02e03 - Gathering Inspiration.mp4
         ...
      ...

The reason that the season titles are in square brackets is so that they don’t confuse the matching algorithm of Plex.
Plex will not fetch any metadata from the file and folder names anyway. They serve only to provide matching hints.

After your previous naming experiments, it might be necessary to perform the Plex Dance, to clear any mismatches associated with the files from your server database.

There is another show named Masterclass: Masterclass (TV Series 2010-2014) — The Movie Database (TMDB)
In which case the folder name changes to this:

/TV shows <-- Plex library pointed to this folder
   /Masterclass {tmdb-47075}

And the Episode Ordering needs to be set to “The Movie Database (Aired)”.

3

The only thing I can see that I haven’t tried from your example is to add the brackets. I will try that and see if it helps.

The problem still remains that this particular “show” has issues that others do not. This is the first one that I’ve had problems like this.

4

“Episode Ordering”
“Plex Dance”
these two are very important and need to be set/performed correctly, or you won’t get the results that you’re after.

After changing the Episode Ordering, you might want to perform Refresh Metadata for the complete show.

5

This doesn’t seem to work. In fact I have less metadata now

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6

This gets a match without any problems when using the TVDB show order

MasterClass (2014)
Season 42
MasterClass.S42E01.Introduction
MasterClass.S42E02.Developing Your Creative Voice

Screenshot (1998)

I think you are still using the TMDB show order (I get the same results as you when doing this)
Click the pencil on the show poster and go to advanced
EPISODE ORDERING

Refresh the metadata for the show if it doesn’t happen automatically

7

I was attempting to index all the classes in a library but it would put multiple classes into one TV episode so I could not separate them into their own “shows”.

Should I use the library for TV or for movies or music etc since the TV library was mixing multiple authors into one episode?

8

This condition should clear after a properly executed Plex dance.
If it doesn’t, then you might have introduced additional folder levels, or have pointed the library directly at this one show. Either is bad and won’t work.
Please post the first ~20 lines of the Plex media info XML from one of the episodes – as they currently are.

Then take a look into the properties of your library and note down which folder is appearing currently on the tab “Add Folders”.

Please do also verify that all the video files are valid and working when played in a regular video player app.

9

Using the standard Plex naming schema, the TVDB episode ordering, and season names, I created 50 seasons of the show. That season works for me:

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10

This got me much closer. Thank you. The title of the season isn’t loading, however. What did you use to name your files. Filebot keeps putting an x in the episode format and I can’t seem to get it to stop.

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11

Are you using anything for bulk file naming? I’m still having trouble with the subtitle of the season.

12

I use this but keep in mind it pulls the show order directly from TVDB

https://www.tweaking4all.com/home-theatre/rename-my-tv-series-v2/

If the default show order for your library is set to use TMDB some TV shows won’t have the correct order and they’ll have wrong or missing metadata

Most show orders between the two sources are identical but there’s enough that are different that it’ll become an issue

I don’t use filebot but I’m sure someone can tell you how to change the naming format

13

I’ll check this out.

14

If you right click the files in the left window you get a place to edit the format

They give you examples but this is the full key. You need the s01e01 format for everything or it’ll be a problem

https://www.filebot.net/naming.html

15

Any idea why the subtitle metadata won’t pull? I feel like im getting closer, but still perplexed why this particular batch of media has issues while others work seamlessly.

16

What exactly do you mean by that?
Are you expecting Plex to fetch suitable subtitles from somewhere? It can’t do that.

Or is this about recognizing externally stored subtitles?

17

The subtitle not subtitles.
example :
Season (number)
subtitle
Maybe saying the season title is more clear.

18

I think season titles are currently only fetched from TheMovieDB. And since this show doesn’t exist on this website, Plex won’t fetch season titles for it.

19

seems like a flaw if this particular show is so manual.

Thank you for all the advice, I did get a lot further than before. Screenshots helped a bunch.

20

I’ll get you the info I’ve got but wanted to ask if Coffii installed subzero and if so, do you have subs downloaded for these episodes? I’d be guessing it’s gonna need a manual download.