Couldn’t find anyone else with this issue. But as far as i can tell out of my 49 tv series, only The Walking Dead is having this issue.
Season 6 episodes are all named correctly but season 7 are all just the file name and half of season 8 are not named. I’ve tried unmatching then matching them again.
Any ideas?
When re-matching are you using TVDB? Try using movie database?
@crangus said:
When re-matching are you using TVDB? Try using movie database?
Just tried it. Same result. Seems like it has to be something to do with the naming.
Try going to the files and checking the file properties, right click the file, properties, details tab, remove personal data at the bottom.
Remove the following etc etc, select all, and ok.
It maybe pulling data from the meta data on the file
A couple of things to try: name the episode exactly like the Plex naming convention (The Walking Dead - s07e07 - Sing Me a Song.mp4), and also make sure that your agent settings have local assets at the bottom of the list and thetvdb at the top of the list.
Verify your agent settings are correct. Then, move one show that doesn’t get named properly out of the tv show directory, then do a library scan for your tv show library. Next, rename the episode as shown above. Then, move it back into the correct directory (The Walking Dead\Season 07) and do another library scan.
You may have to do the Plex Dance. Here’s an excellent post for doing it:
@crangus said:
Try going to the files and checking the file properties, right click the file, properties, details tab, remove personal data at the bottom.Remove the following etc etc, select all, and ok.
It maybe pulling data from the meta data on the file
I was really thinking that might solve it. But same result. i even tried renaming the file a couple different ways but it didn’t make a difference. Thanks for the suggestions though.
@kegobeer-plex said:
A couple of things to try: (snipped)…
…all good suggestions… but…
the absolute answer is in that link you provided…:
You may (will) have to do the Plex Dance. Here’s an excellent post for doing it:
https://forums.plex.tv/discussion/comment/1571675/#Comment_1571675
and here is the message from that link in it’s entirety - because it IS the answer to this issue…
https://support.plex.tv/hc/en-us/categories/200028098-Media-Preparation
https://support.plex.tv/hc/en-us/articles/200381023-Naming-Movie-files
and most importantly:
https://support.plex.tv/hc/en-us/articles/200220687-Naming-Series-Season-Based-TV-Shows
If you want unpredictable/unreliable behavior - neglect to follow the naming/structuring guide for TV Shows and you’ll have it.
Examples:
A Movie Library/
…A Movie (YEAR).xxx
or
…A Movie (YEAR)/
…A Movie (YEAR).xxx
A TV Show Library/
…A TV Show (YEAR)/
…Season 01/
…A TV Show (YEAR) - S01E01 - Episode Name Optional.xxx
…A TV Show (YEAR) - S01E02.xxx
…etc…
Yes, Dear Friends, FileBot (link in my signature) can handle that naming and structuring for you automatically or manually in seconds.
What FileBot can’t do is remove possible embedded metadata in the Title Field of MP4/M4V files. Plex will read this info and prefer it over a perfect file name/structure (like the real A-Hole that it is), but you can combat that situation by moving Local Media Assets to the bottom of every agent list you can find (which should be the default location for LMA, but sadly, isn’t). All tabs in TV Show and Movies here:
https://support.plex.tv/hc/en-us/articles/200241558-Agents
Just drag LMA to the bottom of the list and drop it. If you do have embedded metadata this will cure the issue, if you don’t it won’t matter. LMA will do what it has to from the bottom. If you don’t use MP4/M4V files, or never will (you’re just like Plex Developers - apparently), you can disregard this paragraph.
Renaming/restructuring is best performed OUTSIDE the library and you’ll need to write a new bundle for the show so The Plex Dance® was invented:
The Plex Dance®:
All Steps. In Order. No Shortcuts.
@kegobeer-plex said:
A couple of things to try: name the episode exactly like the Plex naming convention (The Walking Dead - s07e07 - Sing Me a Song.mp4), and also make sure that your agent settings have local assets at the bottom of the list and thetvdb at the top of the list.Verify your agent settings are correct. Then, move one show that doesn’t get named properly out of the tv show directory, then do a library scan for your tv show library. Next, rename the episode as shown above. Then, move it back into the correct directory (The Walking Dead\Season 07) and do another library scan.
You may have to do the Plex Dance. Here’s an excellent post for doing it:
https://forums.plex.tv/discussion/comment/1571675/#Comment_1571675
My agent settings had local assets at the top. After moving that down and removing the episodes, cleaning trash, cleaning bundles, replacing, then re-scanning. They are now showing the correct names! I really appreciate everyone helping!
I don’t know if anyone else suggested this, but have u tried moving your Plex Media library/data files to a different disk or drive? Not the actual movies or shows, but where Plex stores its metadata etc files. I’ve been battling Plex for the past year over the not always matching new episodes issue, trying everything and anything, and had finally just resigned myself to having to always go back and check and/or rename things myself in Plex … all my files were correctly named and organized (I use Sonarr and Radarr and follow the naming guidelines specified on these forums), yet half would show up correctly and the other half wouldn’t, with no rhyme or reason. Fortunately, the external USB drive I had the Plex database files on finally died/locked up the other day (had kept write protecting itself and having permission issues), which I initially thought was bad news, but when I setup my backup on a new drive … surprise, everything now works flawlessly! Even playing media through client apps seems to work faster and better now. I hope I’m not jinxing it, but so far it appears changing drives fixed my issues. Maybe it was permission issues or my old drive had gotten corrupted and was fighting Plex trying to write to it …
