Server Version#:1.21.0.3711
Player Version#:4.43.4
I’ve searched previous posts and I see lots of questions and issues with TV series naming but nothing is matching or helping my issue. My folders & files are named in the \Series Name, \Season 0X, \Series - S0XE0X format as suggested but I’m getting erratic results in which episodes are matched and which are not. I’ve got several instances where episodes within a season will match fine and then others in the same season with exactly the same format will not. I’ve tried renaming and refreshing those episodes multiple times but I cannot find a match. Any idea on how to get these to match? I wish I could just select the match like in the movie folders.
Would you mind sharing the specific example?
The official naming schema has been working quite consistently for me so far. The threads where users had issues tend to be fixed by fixing bad naming. Occasionally users are running into issues with embedded metadata (title) being prioritized over their correctly named files (causing Plex to try a match based on the embedded title).
As I noted previously I have this happening with a couple different TV series but most recently I see it on the Homeland series. I uploaded 4 episodes of season 5 to my NAS, each with the same naming convention. Under the top level folder for My TV Shows I have a folder named Homeland, below that Season 05 and below that each individual episode ex. named Homeland - S05E05.mkv. Plex is recognizing and correctly finding metadata for episodes 1 thru 4 and 8 but not 5-7. I’ve tried renaming episodes 5-7 repeatedly and refreshing metadata each time but I can’t get it to find the information. I looked on TVDB (which is where I think it’s pulling it from?) and it’s all there and looks to be listed correctly. Not sure why Plex is only matching some of the episodes?
I had problems getting Prison Break to match last week. Had to use the TVDB database number to get it to work through the TVDB Agent. Worked fine for the Movie Database Agent.
Files were named correctly, and someone else was able to duplicate the findings.
Plex Dance is a procedure to force Plex to forget it already matched a file. Plex uses some algorithm to avoid accidentally identifying a file as new that has just been renamed, e.g. to fix some typo in the file name. This does however result in some wanted changes not to cause an actual re-match.
Thank you Tom. I think it’s likely that may be my issue based on some past issues I’ve seen. My ripping software always puts the .mkv files in a “Video” sub-folder that I need to delete and move the files out of and if this happens while Plex is loading metadata I think it causes issues. If this works I think I’ll look for the setting that tells Plex to automatically look for metadata when new files are added and change this to a user-driven process. I believe that’s an option as I recall. Otherwise I could rip them to a folder that Plex isn’t looking at and rename them before moving into the desired folder also I suppose. I’ll confirm though once I’m back at home this evening and can do the Dance.
Thanks again Tom, the Plex Dance did the trick! Like I said I think the issue was Plex trying to match metadata while I was loading, moving or renaming files within the folder it was looking at. Moved them out, scanned the folder, emptied the trash, moved them back and everything is working great now. For some reason I didn’t have a “clean bundles” action in that location or anywhere else I could find but apparently it wasn’t required to fix my issue. Thanks!
