In doing a quick search i have not seen this issue discussed, but i have added the most recent episode of NCIS: New Orleans, in which i have the complete series and have never had an issue with plex recognizing these episodes. With this most recent one, in which i have added all the metadata and naming the same way i have for every other episode, now wont recognize this episode as it keeps saying “No matches found”.
In fact i added 4 new episodes of 4 different shows, 2 of them added to their series with no issues, and two others (the NCIS: New Orleans episode being one of the two) will not match, no matter what i try. I have a library of over 11,000 episodes, and have never had this issue before.
Any thoughts on how to rectify this issue?
I am adding a screen grab to show how the episode incorrectly sits next to the series it is suppose to be a part of.
Appreciate the inquiry for additional info, attached is the zip file of the logs, as well as an additional screen grab of files. What is odd to me is that i have been using plex for nearly 2 years? with the same exact setup, and never had this issue with everything that i have been able to load into it.
The larger the database gets, the more chance for failure… and when she blows… well…
I’m assuming @JuiceWSA is writing a lengthy post as we speak as to the importance of following naming standards. It is easily and best solved by using the same series name as the metadata source, theTVDB. “NCIS New Orleans (2014) - S01E01 - Episode Name” in a folder under the name “NCIS New Orleans (2014)”
Go get FileBot. It will bulk rename your files and save you tons of headaches.
Let me put it this way… you’ve been lucky, now Plex caught you with your pants down.
I don’t see the actual trigger… for some reason Plex isn’t able to link the new file to the similarly wrong named files – don’t know if you had manually matched those others before – however as all your shows are flat in a single-folder structure, Plex decided to go with the show name implied by your file name.
You’re not going to like it but you seriously should consider to comply with the naming conventions proposed by Plex – especially when dealing with tv shows.
T - 2TB iTunes TV Drive3 ... TV Shows ... ... NCIS New Orleans (2014) ... ... ... Season 01 ... ... ... ... NCIS New Orleans (2014) S01E01.m4v ... ... ... ... NCIS New Orleans (2014) S01E02.m4v ... ... ... ... etc. ... ... ... Season 04 ... ... ... ... etc. ... ... ... ... NCIS New Orleans (2014) S04E14.m4v
Don’t expect Plex to “guess” what show you mean.
If you have configured Plex to consider embedded metadata (for mp4/m4v), you might have added the actual tv show name in the metadata of your previous files but forgotten to do the same for the latest episode?!
Check out @JuiceWSA’s signature… there’s a helpful link about FileBot which can help you get your files in order.
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edit: fixed the formatting of the exemplary structure
I appreciate all the feedback and will certainly test out updating the naming convention to see if it solves the issue. What is odd is that even when i manually try to match it cant find a match. Anyway, i will creat the NCIS folder and test it out and see if it can then find it.
Do The Plex Dance®… to reboot your bundle with the new naming and structuring… and a note about M4V files:
FileBot (link in my signature) can handle that naming and structuring for you automatically or manually in seconds.
What FileBot can’t do is remove possible embedded metadata in the Title Field of MP4/M4V files. Plex will read this info and prefer it over a perfect file name/structure, but you can combat that situation by moving Local Media Assets to the bottom of every agent list you can find. All tabs in TV Shows and Movies here: https://support.plex.tv/hc/en-us/articles/200241558-Agents
Just drag LMA to the bottom of the list and drop it. If you do have embedded metadata this will cure the issue, if you don’t it won’t matter. LMA will do what it has to from the bottom.
Renaming/restructuring is best performed OUTSIDE the library and you may need to write a new bundle for the show or movie so The Plex Dance® was invented:
@Mattw0711 said:
Appreciate the inquiry for additional info, attached is the zip file of the logs, as well as an additional screen grab of files. What is odd to me is that i have been using plex for nearly 2 years? with the same exact setup, and never had this issue with everything that i have been able to load into it.
screenshot appreciated - and truncated…
The bottom line is that the name of the show at TVDB is: NCIS: New Orleans - TheTVDB.com - NCIS: New Orleans (we’re going to simply drop the illegal “:”)
NCIS New Orleans
(1080p - HD) is totally acceptable (I do it myself), but it should go in [Brackets] 'cause Plex ignores stuff in [Brackets] - that could make your file name non-compliant.
I don’t know if anyone else suggested this, but have u tried moving your Plex Media library/data files to a different disk or drive? Not the actual movies or shows, but where Plex stores its metadata etc files. I’ve been battling Plex for the past year over the not always matching new episodes issue, trying everything and anything, and had finally just resigned myself to having to always go back and check and/or rename things myself in Plex … all my files were correctly named and organized (I use Sonarr and Radarr and follow the naming guidelines specified on these forums), yet half would show up correctly and the other half wouldn’t, with no rhyme or reason. Fortunately, the external USB drive I had the Plex database files on finally died/locked up the other day (had kept write protecting itself and having permission issues), which I initially thought was bad news, but when I setup my backup on a new drive … surprise, everything now works flawlessly! Even playing media through client apps seems to work faster and better now. I hope I’m not jinxing it, but so far it appears changing drives fixed my issues. I’m thinking my old drive had gotten corrupted from so many read/writes etc and so started causing permission issues … fighting Plex trying to write to it …
