Server Version#: 1.40.0.7998
Player Version#: 4.124.1
Plex Media Server Logs_2024-02-22_13-00-45.zip (3.3 MB)
For a couple of days now auto and manual matching has failed every time.
Unraid 6.12.6
Logs say:
Feb 22, 2024 13:00:15.915 [23410003782456] DEBUG - [Req#fe853] Last refresh (1900-01-01 00:00:00) appears to be older than directory change time (2024-02-21 13:52:06), need to refresh local media agent.
Feb 22, 2024 13:00:15.918 [23409984797496] DEBUG - Request: [104.55.78.47:3977 (WAN)] GET /library/metadata/280508 (27 live) #fe854 TLS GZIP Signed-in Token (Brulu-Admin) (Chrome)
Feb 22, 2024 13:00:15.926 [23410003782456] ERROR - [Req#fe853] MetadataAgentPostProcessor: failed to find agent for identifier tv.plex.agents.movie
Plex Media Server Logs_2024-02-22_13-00-45.zip (3.3 MB)
Full log zip
I’m getting exactly the same, same log entry and everything. Been a few days since I upgraded to 1.40.0.7998 and matching of movies has failed since.
Manually clicking match and selecting the first result works.
I’m using the plex recommended naming conventions for movies (complete with IMDB ID in the names to hint the match) and it has never been an issue until now.
I’m running on Ubuntu 22.04 (x86_64) using the official .deb
Both scanner and agent for the library are set to Plex Movie.
1 Like
On one hand it’s so nice to hear that you have the same issue, because it confirms for me that its not some weird network issue or that I’m being blacklisted… On the other hand, sorry you’re dealing with that too lol. I’ve been racking my brain on this for days.
I posted more about my issue on the unraid forum where you can see what I’ve found so far: HTTP errors in docker containers - General Support - Unraid
I’m curious if you’re using Radarr and getting the same errors I’m getting with the time server.
Unfortunately most of your logs are filled with transcoding errors for a specific file and there isn’t much else left that’s useful.
If you could restart PMS and then if you see the problem again grab some new logs that would be great.
1 Like
Please create a new topic or provide your logs to determine your specific issue.
Plex Media Server Logs_2024-02-23_10-59-37.zip (4.5 MB)
In this log I restarted, then requested manual matches for about 6 movies, hopefully this helps.
Thanks, that’s definitely more useful.
Your server is getting back a bad response from https://metadata.provider.plex.tv, my best guess is this an issue either on your network or with your ISP.
Try and load that URL in your browser and see what it returns, maybe you have some local DNS level block on it or your ISP is doing things with some of your traffic.
I’ve loaded the link on my laptop browser and returns with an XML file, screenshot attached.
and when I curl the URL from my unraid machine I get this response: https://privatebin.net/?9fa050e818091841#PrhtiHU1P6pRhDfHuapV1nLVqYabxNS7Pz5Zrg9ibKP
I have a unifi dream router and google fiber
My DNS is set to 8.8.8.8 and 8.8.4.4
No pi-hole. All ad blocking and traffic security is turned off on the router.
I called google fiber and asked them if https://metadata.provider.plex.tv could be being blocked, they said no.
Update, when I load the plex metadata request URL into a browser on the same server as plex, it gives me a cloudflare verification check. Not using any VPNs and I’m in the united states. The plex container is seeing my public IP as well. This could be why the request is failing. What would cause cloudflare to force a verification on my end?
The same cloudflare verification check happens with https://metadata.provider.plex.tv as well, on a web browser and curl within the plex container.
Could you provide the output of the curl command?
curl -v https://metadata.provider.plex.tv
root@Brulu:/# curl -v https://metadata.provider.plex.tv
* Trying 172.64.146.103:443...
* TCP_NODELAY set
* Connected to metadata.provider.plex.tv (172.64.146.103) port 443 (#0)
* ALPN, offering h2
* ALPN, offering http/1.1
* successfully set certificate verify locations:
* CAfile: /etc/ssl/certs/ca-certificates.crt
CApath: /etc/ssl/certs
* TLSv1.3 (OUT), TLS handshake, Client hello (1):
* TLSv1.3 (IN), TLS handshake, Server hello (2):
* TLSv1.2 (IN), TLS handshake, Certificate (11):
* TLSv1.2 (IN), TLS handshake, Server key exchange (12):
* TLSv1.2 (IN), TLS handshake, Server finished (14):
* TLSv1.2 (OUT), TLS handshake, Client key exchange (16):
* TLSv1.2 (OUT), TLS change cipher, Change cipher spec (1):
* TLSv1.2 (OUT), TLS handshake, Finished (20):
* TLSv1.2 (IN), TLS handshake, Finished (20):
* SSL connection using TLSv1.2 / ECDHE-RSA-CHACHA20-POLY1305
* ALPN, server accepted to use h2
* Server certificate:
* subject: CN=metadata.provider.plex.tv
* start date: Jan 28 14:29:24 2024 GMT
* expire date: Apr 27 15:28:20 2024 GMT
* subjectAltName: host "metadata.provider.plex.tv" matched cert's "metadata.provider.plex.tv"
* issuer: C=US; O=Google Trust Services LLC; CN=GTS CA 1P5
* SSL certificate verify ok.
* Using HTTP2, server supports multi-use
* Connection state changed (HTTP/2 confirmed)
* Copying HTTP/2 data in stream buffer to connection buffer after upgrade: len=0
* Using Stream ID: 1 (easy handle 0x558c386d3650)
> GET / HTTP/2
> Host: metadata.provider.plex.tv
> user-agent: curl/7.68.0
> accept: */*
>
* Connection state changed (MAX_CONCURRENT_STREAMS == 100)!
< HTTP/2 403
< date: Fri, 01 Mar 2024 16:06:00 GMT
< content-type: text/html; charset=UTF-8
< content-length: 15267
< accept-ch: Sec-CH-UA-Bitness, Sec-CH-UA-Arch, Sec-CH-UA-Full-Version, Sec-CH-UA-Mobile, Sec-CH-UA-Model, Sec-CH-UA-Platform-Version, Sec-CH-UA-Full-Version-List, Sec-CH-UA-Platform, Sec-CH-UA, UA-Bitness, UA-Arch, UA-Full-Version, UA-Mobile, UA-Model, UA-Platform-Version, UA-Platform, UA
< cross-origin-embedder-policy: require-corp
< cross-origin-opener-policy: same-origin
< cross-origin-resource-policy: same-origin
< origin-agent-cluster: ?1
< permissions-policy: accelerometer=(),autoplay=(),browsing-topics=(),camera=(),clipboard-read=(),clipboard-write=(),geolocation=(),gyroscope=(),hid=(),interest-cohort=(),magnetometer=(),microphone=(),payment=(),publickey-credentials-get=(),screen-wake-lock=(),serial=(),sync-xhr=(),usb=()
< referrer-policy: same-origin
< x-frame-options: SAMEORIGIN
< cf-mitigated: challenge
< cf-chl-out: IPoueVxXK2cg48AVjXav709/YXp8aFmnx7MRvvvBjYRPwwWCmRXTwKhkPKnQDcxrDYTdsmdBNfg3TBTWrfWfmKcwt6JT8+zoZLh77pTLiN/DAC0renAiVfSeMDNzLELi$bXp4tLtB2+eJu++aYwjp3A==
< cache-control: private, max-age=0, no-store, no-cache, must-revalidate, post-check=0, pre-check=0
< expires: Thu, 01 Jan 1970 00:00:01 GMT
< server: cloudflare
< cf-ray: 85da644efbb14de4-MCI
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root@Brulu:/#
RAW:
root@Brulu:/# curl -v https://metadata.provider.plex.tv
- Trying 172.64.146.103:443…
- TCP_NODELAY set
- Connected to metadata.provider.plex.tv (172.64.146.103) port 443 (#0)
- ALPN, offering h2
- ALPN, offering http/1.1
- successfully set certificate verify locations:
- CAfile: /etc/ssl/certs/ca-certificates.crt
CApath: /etc/ssl/certs - TLSv1.3 (OUT), TLS handshake, Client hello (1):
- TLSv1.3 (IN), TLS handshake, Server hello (2):
- TLSv1.2 (IN), TLS handshake, Certificate (11):
- TLSv1.2 (IN), TLS handshake, Server key exchange (12):
- TLSv1.2 (IN), TLS handshake, Server finished (14):
- TLSv1.2 (OUT), TLS handshake, Client key exchange (16):
- TLSv1.2 (OUT), TLS change cipher, Change cipher spec (1):
- TLSv1.2 (OUT), TLS handshake, Finished (20):
- TLSv1.2 (IN), TLS handshake, Finished (20):
- SSL connection using TLSv1.2 / ECDHE-RSA-CHACHA20-POLY1305
- ALPN, server accepted to use h2
- Server certificate:
- subject: CN=metadata.provider.plex.tv
- start date: Jan 28 14:29:24 2024 GMT
- expire date: Apr 27 15:28:20 2024 GMT
- subjectAltName: host “metadata.provider.plex.tv” matched cert’s “metadata.provider.plex.tv”
- issuer: C=US; O=Google Trust Services LLC; CN=GTS CA 1P5
- SSL certificate verify ok.
- Using HTTP2, server supports multi-use
- Connection state changed (HTTP/2 confirmed)
- Copying HTTP/2 data in stream buffer to connection buffer after upgrade: len=0
- Using Stream ID: 1 (easy handle 0x558c386d3650)
GET / HTTP/2
Host: metadata.provider.plex.tv
user-agent: curl/7.68.0
accept: /
- Connection state changed (MAX_CONCURRENT_STREAMS == 100)!
< HTTP/2 403
< date: Fri, 01 Mar 2024 16:06:00 GMT
< content-type: text/html; charset=UTF-8
< content-length: 15267
< accept-ch: Sec-CH-UA-Bitness, Sec-CH-UA-Arch, Sec-CH-UA-Full-Version, Sec-CH-UA-Mobile, Sec-CH-UA-Model, Sec-CH-UA-Platform-Version, Sec-CH-UA-Full-Version-List, Sec-CH-UA-Platform, Sec-CH-UA, UA-Bitness, UA-Arch, UA-Full-Version, UA-Mobile, UA-Model, UA-Platform-Version, UA-Platform, UA
< cross-origin-embedder-policy: require-corp
< cross-origin-opener-policy: same-origin
< cross-origin-resource-policy: same-origin
< origin-agent-cluster: ?1
< permissions-policy: accelerometer=(),autoplay=(),browsing-topics=(),camera=(),clipboard-read=(),clipboard-write=(),geolocation=(),gyroscope=(),hid=(),interest-cohort=(),magnetometer=(),microphone=(),payment=(),publickey-credentials-get=(),screen-wake-lock=(),serial=(),sync-xhr=(),usb=()
< referrer-policy: same-origin
< x-frame-options: SAMEORIGIN
< cf-mitigated: challenge
< cf-chl-out: IPoueVxXK2cg48AVjXav709/YXp8aFmnx7MRvvvBjYRPwwWCmRXTwKhkPKnQDcxrDYTdsmdBNfg3TBTWrfWfmKcwt6JT8+zoZLh77pTLiN/DAC0renAiVfSeMDNzLELi$bXp4tLtB2+eJu++aYwjp3A==
< cache-control: private, max-age=0, no-store, no-cache, must-revalidate, post-check=0, pre-check=0
< expires: Thu, 01 Jan 1970 00:00:01 GMT
< server: cloudflare
< cf-ray: 85da644efbb14de4-MCI
<
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Thanks, somebody is taking a look to see what’s causing this for you.
Would you be able to DM what the IP address these requests are connecting from?
Thank you!
Sent.
Looks like Cloudflare had set a high threat score on my IP which was causing it to be forced to make verification checks. After talking to cloudflare they seemed to think it wasnt any intentional activity on my network.
Long story short, I got a new public IP from my ISP and I can now use all plex services again. Issue resolved!
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