"Fix Incorrect Match" not working

Plex Media Server Desktops & Laptops
1

Hi,

Since the last update the “Fix Incorrect Match” function does not work anymore. Here what i do:

  1. For example i choose the movie “Snowden”, which was uploaded to Plex server recently:

    0tre1z57m11f.jpg688×552 46.7 KB

  2. From the left menu i choose the “Match” option:

  3. As the new poput window uppears, it just give this picture. The software not even tries for searching, no delay, just drops the window. I marked with red that sign. Normally (before the update) it was searching automatically for content and gives a result list. Now, no search, nothing:

    ik0exoeegvpf.jpg745×396 30 KB

  4. Than i try to search manually, click on “Search options”, fill whatever needed, and click on “Search”:

    k1p02rf04vum.jpg737×411 37.8 KB

  5. Again no delay, no searching, it returns inmediately to the picture shown in point 3.

What is the problem? What should i check, or set?

Thanks,

2

Would you please try searching using Language “English” and see if your results change?

3

I already tried it. Nothing changes. Also played around in the Server settings on the Agents tab (lang, etcÍ). Not helped.

4

Here a short video:
youtu.be/O97z1GIhTtk

5

Thank you. Please go to Settings - Server - Help - Download Logs

Attach the ZIP file here.

6

Here you can download it (i hope you can see it):
drive.google.com/drive/folders/0B2jNtZsaD07PX2ZXdUZSQzVsNWc

7

Just some info. Also tried to stop and restart plexserver. Also not helped.

8

Looking at them now. FYI, you can attach the ZIP file here ( from Settings - Server - Help - Download Logs)

9

Ok, thanks. (I though i can attach only images). :slight_smile: Sorry.

10

I checked with a few others. We’re trying to isolate what we’re finding.

Going through the different things we see:

First, the ID number PMS thinks some movies should be doesn’t exist. (but we know it does)
Second, You have IMDB specifically named as the search agent. We default to, and normally use, Plex Movie. Plex Movie is more understanding and forgiving of name changes for different languages.

We would like you to do the following as a test.

  1. Edit the library default and make it English
  2. Move the movie you showed out and away from Plex
  3. Update the Library, Empty the trash, and clean the bundles. This removes all traces of the old (bad) matching attempts
  4. Put the movie back into place
  5. Update the Library
  6. See what results you get.
  7. If it does not match correctly, we have one problem
  8. If it doesn’t match in your language, we have a different problem
11

Hi, i just have done whjat you said, but the result is the same.
Here the full video what i’ve done:
youtu.be/aHTGLncgzVk

12

ChuckPa, any idea what could cause this problem?

13

I have two thoughts and would like to explore both

  1. When you open a terminal window and type locale, what do you get? Does it look like mine but properly local for you?

    [chuck@lizum ~.107]$ locale
    LANG=en_US.UTF-8
    LC_CTYPE=“en_US.UTF-8”
    LC_NUMERIC=“en_US.UTF-8”
    LC_TIME=“en_US.UTF-8”
    LC_COLLATE=“en_US.UTF-8”
    LC_MONETARY=“en_US.UTF-8”
    LC_MESSAGES=“en_US.UTF-8”
    LC_PAPER=“en_US.UTF-8”
    LC_NAME=“en_US.UTF-8”
    LC_ADDRESS=“en_US.UTF-8”
    LC_TELEPHONE=“en_US.UTF-8”
    LC_MEASUREMENT=“en_US.UTF-8”
    LC_IDENTIFICATION=“en_US.UTF-8”
    LC_ALL=
    [chuck@lizum ~.108]$

  2. If you were to create a new Library, using the same media folders however make the default language English for everything in that library, What happens? Does everything in that library ‘work’ ?

14

For question 1:
root@mcll:/mnt/sdb1# locale LANG=en_US.UTF-8 LANGUAGE=en_US:en LC_CTYPE="en_US.UTF-8" LC_NUMERIC="en_US.UTF-8" LC_TIME="en_US.UTF-8" LC_COLLATE="en_US.UTF-8" LC_MONETARY="en_US.UTF-8" LC_MESSAGES="en_US.UTF-8" LC_PAPER="en_US.UTF-8" LC_NAME="en_US.UTF-8" LC_ADDRESS="en_US.UTF-8" LC_TELEPHONE="en_US.UTF-8" LC_MEASUREMENT="en_US.UTF-8" LC_IDENTIFICATION="en_US.UTF-8" LC_ALL= root@mcll:/mnt/sdb1#

For question 2:
Not helped. :frowning:
Here the video of it how i made it: youtu.be/khJraPNZwtc

15

Is there any way to completely reinstall the linux server application (Plex) so, that the database will be not lost? (I have a lot of manually added details, for home video collection section).
If yes, please send me details, step by step how to do this.

16

Reinstalling the application itself is as simple as uninstalling the package and reinstalling it.

On debian systems, like ubuntu, do NOT purge. Purge will remove plex 's home directory (where your library is stored)

17

So its enough to “apt-get remove …” than install it again?
As i see the datas are stored under:
/var/lib/plexmediaserver/Library/Application Support/Plex Media Server

18

I believe the better to use is dpkg -r. This will remove the package but leave any ‘conf’ files (per the man page documentation)… If you ‘purge’ it will take configuration files (and the plex user’s home directory)

19

Just wanted to chime in. I’ve followed all the required steps including rebooting the server a couple of times and I’m still having the exact same issue as mcll.

I’m currently running Ubuntu 16.04 with PMS 1.3.3.3148-b38628e.

If there’s anything I can test just let me know.

20

@“mike flix” said:
Just wanted to chime in. I’ve followed all the required steps including rebooting the server a couple of times and I’m still having the exact same issue as mcll.

I’m currently running Ubuntu 16.04 with PMS 1.3.3.3148-b38628e.

If there’s anything I can test just let me know.

Would you please grab the full logs? What I can see in your files (thanks!) show me it’s reaching for metadata that’s not actually there. It thinks it is, but it’s not.

Have you done a metadata refresh and made it download again?

If not, would you mind doing so before you capture the logs? That will be of great help.> @“mike flix” said: