media playback failed

Plex Players Gaming Consoles
1

I have persistent media playback failed when playing movies/tv shows. I am on Version 1.10.0.4516 on my PC and watch it on my xbox one thats wired to the same router as the PC. Im sure I will have to provide logs as explaining it wont do much :slight_smile: im just not sure when to acquire the logs. during a playback failure, or just grab one now?

Thank you :slight_smile:

2

for starters you could attempt narrowing this down. do you get the same error when playing videos on a different client (plex web)? that should help identify what log you should go for (client vs. server side).

3

Thanks for the reply :slight_smile: Iā€™ve only ever noticed it on my Xbox one, thatā€™s where we watch.

4

In that case youā€™re probably best off by looking at the clientā€˜s log (should be accessible/mentioned in settings. Doesnā€™t need to be immediately after an error as long as you remember when the last error occurred (where in the look to look for)

5

ill look there and post it. Thank you

6

I went to settings/web/debug and that didnā€™t look like what ive seem here. so then i checked settings/server/help and chose to download logs, which looks more like what I have seen here. Is this correct?

7

Correct, thatā€™s the server log. However I consider the information youā€™re looking for are on the Xbox. Is there a similar entry in the Xbox Plex clientā€˜s Settings? (Sorryā€¦ Iā€™ve got no Xbox at hand to provide more guidance for that partā€¦ on the Android TV client thereā€˜s an option to temporarily enable access to the log in your home network, also displaying the exact path/URL).

Tom.

8

i think ive seen that before, ill check.

9

there is, i think. Its called ā€œLog to media serverā€ under the privacy settings. I enabled it as it said it will allow the xbox to send logs to the media server.

10

I think I will have to let it stay enabled until the failure happens again, then I can post that log.

11

wow - there are alot of logs listed. which one should i post?

12

just deleted plex and installed the latest Version 1.11.1.4730. ill let that soak for a bit and keep logs running.

I also performed the following:

  • increased the Transcoder default throttle buffer from 60 to 300 seconds
  • increased the Background transcoding x264 preset from slow to fast
  • checked the box for Use hardware acceleration when available (hoping my Nvidia gtx1050i will help. fingers crossed)