Media Structure problems

I have a folder called Person of interest, I have sub folders for each season, and then the media files.

Person of Interest

           Season 01

                     S01E01 Pilot.mkv

                     Etc

           Season 02

                     S02E01 Media.MKV

           Season 03

                     S03E01 Media.mkv

 

For some reason, which I cant fathom it sees season 3 correctly, but ignores seasons 1 & 2.

 

Does anyone know of a way for Plex to see the correct information for seasons 1 & 2.

 

All help much appreciated

I have a folder called Person of interest, I have sub folders for each season, and then the media files.

Person of Interest

           Season 01

                     S01E01 Pilot.mkv

                     Etc

           Season 02

                     S02E01 Media.MKV

           Season 03

                     S03E01 Media.mkv

For some reason, which I cant fathom it sees season 3 correctly, but ignores seasons 1 & 2.

Does anyone know of a way for Plex to see the correct information for seasons 1 & 2.

All help much appreciated

OS for PMS?

I used to have these problems randomly popping up on me.

Turned out it wasn't a problem with all the missing ones, but somewhere during the update process it came across filenames that contained invalid characters for Plex and that stopped the whole scanning.

Make sure that all your media files that Plex is scanning only contain a-z,A-Z,0-9 and "-" and spaces in the filenames.

Hope that helps.

This problem has now been solved.
However I have the following problem with NCIS.
For some reason Plex has decided to create random NCIS icons on the TV show Tab for NCIS. I have Season 1 to 12 are OK.
Season 13 is problematic.
It has episodes 1- 15 in the correct folder on Plex.
Episode 16 has its own Icon in Plex
Episodes 17 & 18 Have own Icon in Plex
Episodes 19 & 20 Have own Icon in Plex
Episodes 21 & 22 Have own Icon in Plex

Each season and episode follows the following protocol
\NCIS\Season NN\SSSEEE Episode.Extension
eg
\NCIS\Season 13\S13E01 Stop the Bleeding.mkv
This is the same for every season and episode. As below

I just had the same problem with NCIS S13EP11 and 13. I had to manually match them to get them together with the rest of the ‘regular’ Season 13.

@meyerpr said:
I just had the same problem with NCIS S13EP11 and 13. I had to manually match them to get them together with the rest of the ‘regular’ Season 13.

If you name your files S13EP11 it won’t work. Lose the P.

If you use mp4/m4v files, then the embedded title tag in these may contradict your file names. Either delete the embedded metatags or make Plex ignore them by:
Go to Settings - Server - Agents - Shows - TheTVDB
In there, grab the line ‘Local Media Assets’ with your mouse and drag it downwards, so it ends up being at the bottom of the stack of active agents.

Then perform the Plex Dance with the affected episode(s).

Split/Merge should be always the last resort, because the problem tends to repeat itself when further episodes are added.

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