MetaData agents no longer working or even showing up in GUI

Dev Community Dev/API Corner
1

Hey guys,

 

I posted this earlier today in the Mac forum, I'm guessing I posted it in the wrong place. Not sure how to move a topic, so I hope it's OK to re-post it in here.

 

Anyway... back to the matter at hand.

 

All of a sudden my TV Shows and Movies stopped pulling any metadata. Everything was working fine last week.

 

I went to check Settings -> Server -> Agents... but each section was blank; no options. [See attachment #1]

 

 

![post-231586-0-05524400-1400598450.jpg|690x408](upload://gcqkGianZ3qoGrgX56uqYnnN1Z5.jpg)

 

Occasionally, some options would load after about 5 minutes of waiting. But even when I selected them nothing would happen. It would revert back to no agents being selected as soon as I moved away from that page.

 

I checked the error console in Safari and it is full of 404 Not Found errors for all of the agents. [See attachment #2]

 

 

![post-231586-0-25510700-1400598815.jpg|690x239](upload://od8wgIfQ6Pr3Vd8XxyohL26ghe.jpg)

 

It seems to freeze Safari as well whilst the agents settings page tries to load.

 

The same thing is happening in Firefox, so it's not a browser specific error.

 

I tried removing system.bundle and framework.bundle and then restarting PMS, but the error still persists. I also tried reinstalling PMS.

 

The only thing I've done since the last time the metadata agents worked (a couple of days ago) is to update to OS X Mavericks 10.9.3 (from 10.9.2).

 

Any suggestions on how to solve this please?

 

Thanks in advance

2

I'm having a similar issue, however i am able to see the agents, just is unable to find any matches, even in custom search (and it is on their website)

3

By any chance have you recently updated to OS X 10.9.3?

Funnily enough it's now retrieving the metadata for Movies but still not for TV Shows.

4

No, running it on a Synology NAS... very odd, havent had problem with it before!

Havent tried it with movies, just tv episodes...

5

I was thinking it may have been an issue with the latest OS X. Perhaps not.

With the error console open when I launch the media manager this error comes up straight away:

Failed to load resource: the server responded with a status of 403 (Forbidden) - http://127.0.0.1:32400/status/sessions

6

I'm having the exact same issue after upgrading Plex on my Synology to 0.9.9.10. No metadata agents available. I have previously added a custom agent for scanning blueray iso files, but I'm not sure if this is related or not.

EDIT: Managed to solve this just by rebooting the PMS. Updated the custom agent as well just for good measure (https://support.plex.tv/hc/en-us/articles/201674343-Scanning-Disk-Image-Format-Media). I still only see one agent under /volume1/Plex/Library/Application Support/Plex Media Server/Scanners, but I guess it's supposed to be like that :p