Plex Media Server is no longer populating Movie posters or Movie Summaries( Synopsis ) or dates.
I know this subject has been posted and I’ve read the threads but non of those solutions worked for me. It was all working fine till about 2 or 3 updates ago in Dec 2015. Since then, no additional movies are updating (old or new date release) Tv shows still seem to pull. I’ve played with the agent orders and restarted the plex server and refresh all as recommended in other threads but no progress. I’m updating a few manually but will take along time defeating my purpose of getting plex media player. I’m running windows 7, 64 bit and PMS 0.9.15.3 updated today. I will admit one or two movies will populate ok but out of 30 new add’s. Any recommendations, settings, new metadata or step by step instructions ( so I’m not skipping or doing out of proper order) to fix this issue. I’m starting to get annoyed with Plex and searching for other Media organizer ( I miss Microsoft Media Center - I hate admitting that )
Thanks for any suggestions, or hopping Plex administrators have a future update coming soon or partnership to resolve this issue
can you show us the logs after adding a single item which does not get metadata.
I’m getting the same issue.
Same issue here. Log shows TVDB agent returning 404 for the series metadata URL.
This fails:
wget http://thetvdb.plexapp.com/api/[LONG_ID]/series/[ID]/all/en.zip
Using the same URL, but taking Chrome’s user agent works fine:
wget --user-agent="Mozilla/5.0 (Macintosh; Intel Mac OS X 10_11_3) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/48.0.2564.109 Safari/537.36" http://thetvdb.plexapp.com/api/[LONG_ID]/series/[ID]/all/en.zip
Looks like a goof in the server config.
Here’s what my thetvdb plugin log shows:
2016-02-15 12:19:28,546 (2b72c4200700) : INFO (__init__:65) - Retrieving URL: http://thetvdb.plexapp.com/api/D4DDDAEFAD083E6F/series/281613/all/en.zip
2016-02-15 12:19:28,550 (2b72c4200700) : DEBUG (networking:166) - Requesting 'http://thetvdb.plexapp.com/api/D4DDDAEFAD083E6F/series/281613/all/en.zip'
2016-02-15 12:19:28,784 (2b72c4200700) : ERROR (networking:217) - Error opening URL 'http://thetvdb.plexapp.com/api/D4DDDAEFAD083E6F/series/281613/all/en.zip'
2016-02-15 12:19:28,787 (2b72c4200700) : CRITICAL (agentkit:1067) - Exception in the update function of agent named 'TheTVDB', called with guid 'com.plexapp.agents.thetvdb://281613/2/6?lang=en' (most recent call last):
File "/usr/lib/plexmediaserver/Resources/Plug-ins-f46e7e6/Framework.bundle/Contents/Resources/Versions/2/Python/Framework/api/agentkit.py", line 1065, in _update
agent.update(obj, media, lang, **kwargs)
File "/usr/lib/plexmediaserver/Resources/Plug-ins-f46e7e6/TheTVDB.bundle/Contents/Code/__init__.py", line 536, in update
zip_data = GetResultFromNetwork(zip_url)
File "/usr/lib/plexmediaserver/Resources/Plug-ins-f46e7e6/TheTVDB.bundle/Contents/Code/__init__.py", line 78, in GetResultFromNetwork
result = result.content
File "/usr/lib/plexmediaserver/Resources/Plug-ins-f46e7e6/Framework.bundle/Contents/Resources/Versions/2/Python/Framework/components/networking.py", line 263, in content
return self.__str__()
File "/usr/lib/plexmediaserver/Resources/Plug-ins-f46e7e6/Framework.bundle/Contents/Resources/Versions/2/Python/Framework/components/networking.py", line 241, in __str__
self.load()
File "/usr/lib/plexmediaserver/Resources/Plug-ins-f46e7e6/Framework.bundle/Contents/Resources/Versions/2/Python/Framework/components/networking.py", line 181, in load
f = self._opener.open(req, timeout=self._timeout)
File "/usr/lib/plexmediaserver/Resources/Plug-ins-f46e7e6/Framework.bundle/Contents/Resources/Platforms/Shared/Libraries/urllib2_new.py", line 444, in open
response = meth(req, response)
File "/usr/lib/plexmediaserver/Resources/Plug-ins-f46e7e6/Framework.bundle/Contents/Resources/Platforms/Shared/Libraries/urllib2_new.py", line 557, in http_response
'http', request, response, code, msg, hdrs)
File "/usr/lib/plexmediaserver/Resources/Plug-ins-f46e7e6/Framework.bundle/Contents/Resources/Platforms/Shared/Libraries/urllib2_new.py", line 482, in error
return self._call_chain(*args)
File "/usr/lib/plexmediaserver/Resources/Plug-ins-f46e7e6/Framework.bundle/Contents/Resources/Platforms/Shared/Libraries/urllib2_new.py", line 416, in _call_chain
result = func(*args)
File "/usr/lib/plexmediaserver/Resources/Plug-ins-f46e7e6/Framework.bundle/Contents/Resources/Platforms/Shared/Libraries/urllib2_new.py", line 565, in http_error_default
raise HTTPError(req.get_full_url(), code, msg, hdrs, fp)
HTTPError: HTTP Error 404: Not Found
Hitting the URL in a web browser downloads the zip file.
Thanks guys. We are looking into the tvdb issues but the OPs question had to do with Movies not TV. is anyone else here having issues with one of the Movie agents?
http://thetvdb.plexapp.com/api/D4DDDAEFAD083E6F/series/281613/all/en.zip download works so you might have a firewall/antivirus/ad blocker that block “banner” in URLs and zip files. try to open the link on same machine running Plex Media Server
@BigWheel said:
Is anyone else here having issues with one of the Movie agents?
Yes. I can’t get any summary from agents.
I have been having the same issue for months now with movies. I added plugin mediacentermaster and agents to use local media assets. Most seemed to be fixed but a lot still won’t load meta info while I know MCM downloaded and saved it in the media’s folder. Its reading some and not others (PMS). However, the majority will not populate the movie release date which affects sorting by the same.
I just verified a few movies that did pull all the metadata from the folder where the media is stored (metadata was downloaded by mediacentermaster). All looks well except the field ‘originally available’. This prevents movies from being sorted by release date or just by the year it came out. I had to re-install my entire database prior to finding mcm bc all the new metadata issues (no posters were loading or even most metadata). I have been using plex for a while now and feel like I know how to use it quite well. So now I am unable to sort by year. Previously I only sorted by date added but when I rebuilt my DB the movies were all added in random order. I have over 1000 movies. It’s impossible to find something to watch now.
Questions: Is there another way to sort by year of movie b/c the movie year appears under the movie name in the main viewing section but plex is not sorting by this.
Is the originally available date field the only place for the data plex uses to sort by movie date?
Lastly, I cannot locate a field that correlates to the date the media was added. Is there one or can that be manipulated somehow. I would be fine if that data could simply match the movie year (just a thought as an alternative).
TY!
I apologize if this comes across the wrong way but I have to ask…what should my expectations be when asking a questions for help on something? (I am referring to just getting a response or why a discussion just dies)…More so when I comment on an existing discussion which asks for other people to provide input or specifically if the issue at hand has happened to anyone else. This current topic has become a major problem for me from one day to the next starting 3-4 months ago. I have read everything I can and finally decided to post a comment with hopes to resolve my metadata issue.
I jumped into this discussion after several previous posts from other users and all of a sudden the comments ceased. I hope someone reads this so we can continue / finish the discussion and get a resolution. I keep seeing more and more posts about new or recent metadata issues and feel confident these are not coincidences. It simply does not make sense for these problems to suddenly arise and then affect random movies in my collection. it is not logical.
Thank you in advance to anyone that can at least explain to me what to expect from support or perhaps a better way of getting help. TY!
When commenting on a thread you haven’t created, be sure mot to hijack as people will not reply.
If you have plex pass you have access to other forums.
If you want answers you need to give enough details so it is reproductible:
. Scanner + agent used in library (themoviedb for movies, thetvdb for series i recommend)
. Agent and plex version (on Nas you sometimes have to download manually as there is 3 weeks delay in reporting new versions)
. File name of impacted file
. Agent logs
Here you complain about years original post was years and summaries, without precising the summary point so not participating in helping others. You didn’t put logs, even though somebody pasted some, given was for thetvdb, but movie logs exists. You don’t put filenames for people to recreate, we don’t even have one single title of a movie impacted. Create proper new thread with proper info and attach agent logs (better clear all logs, then refresh your library and paste) and then you should magically get an answer… And probably the answer is in the log file, if the agent crashed for example…
@BigWheel said:
Thanks guys. We are looking into the tvdb issues but the OPs question had to do with Movies not TV. is anyone else here having issues with one of the Movie agents?
I’m having this problem with all Movie agents, both Freebase and The Movie Database.
Problem started after un upgrate to the 0.9.15 branch. Now I have 0.9.16.0 with the same issue.
PMS is running on CentOS 6 64bit for years. I can post log if you tell me exactly what log you need.
Thanks.
I have the same issue. I’ve been running plex for many years now on the same system with no issues. Suddenly within the past few months Movie metadata isn’t loading much at all, but does for a random few (maybe 1 out of every 10). I’ve tried nearly every agent order, deleting the various caches and nothing seems to help.
As of today, everything that falls under Freebase is no longer working for me (Understood freebase itself has been read only for some time, I put it to the end of the line). The issue is a couple third party agents fell under freebase that I liked (minimalist movie posters, movieposterdb). OMDB does fall under freebase and TMDB, but for whatever reason, the order I put them in doesn’t seem to matter- TMDB is populating the info (omdb is listed first).
Can i have a scanner filelist and agent log?
Will recreate one of your libraries for tests
@ZeroQI said:
Can i have a scanner filelist and agent log?
Will recreate one of your libraries for tests
Definitely. Thanks for your help.
Attached is the most recent PMS log, and the scanner logs. I switched over to TMDB a couple hours ago but I just ran a meta search using freebase (“zero returned elements”).
Thanks again
EDIT- missed the agent logs. For freebase, I believe it’s the IMDB log. The Google search api that was deactivated today is causing the error (according to the agent log).
same here… agents are broken… couch potato has no issue with metadata
@marks.socks04 said:
@ZeroQI said:
Can i have a scanner filelist and agent log?
Will recreate one of your libraries for testsDefinitely. Thanks for your help.
Attached is the most recent PMS log, and the scanner logs. I switched over to TMDB a couple hours ago but I just ran a meta search using freebase (“zero returned elements”).
Thanks again
EDIT- missed the agent logs. For freebase, I believe it’s the IMDB log. The Google search api that was deactivated today is causing the error (according to the agent log).
FYI (sorry should’ve circled back on this sooner) The error only lasted a day (for me anyway) and the subagents under freebase went back to work. OMDB was the main concern.
OK, I hope people who have the same problem I did find this post. What sander1 said on his comment was helpful.
If you want the extras and trailer from freebase but the summary from The movie DB then:
1-Set your library to freebase
2-Go to Settings>Server>Agents>Movies>Freebase
3-Select only Freebase and the movie database
4-Move Movie database to the top
5-tick the "use collection info from the movie database
This fixed the issue i was having. If I chose The movie database I got the Sumary not the extras, If instead I chose freebase, I got extras but no poster or summary.
Now with this setup, plex somehow is now showing posters, sumary and info all accurate.
Hope this helps
