metadata blank

Plex Media Server Metadata & Adding Files
1

Server Version#:1.43.3.10861
Player Version#:

Running Plex on a remote/hosted server (rclone-mounted debrid storage).
About 249 TV shows had working metadata (posters, descriptions) initially,
then it all went blank after a brief network/connectivity interruption on
the server side.

Things tried so far:

  • Manual “Refresh Metadata” on individual shows - no effect
  • Manual “Match” - no effect
  • Verified TheMovieDB itself is up and healthy
  • Full server restart - no effect
  • Updated to the latest Plex version (currently on 1.43.3.10861 - no effect

I initially suspected this changelog fix might resolve it:
“(Metadata) When remote providers are missing local metadata would fail
to load (PM-5488)” - but the issue persists even after updating.

Questions:

  1. Since updating didn’t help, what else typically causes metadata to get
    wiped rather than falling back to cached data?
  2. Is there a way to force a metadata rebuild from scratch for the whole
    library without losing watch history?
  3. Also seeing generally slow library scanning - could this be the same
    root cause?

Server logs available if needed. Appreciate any guidance.

2

Possibly your database is corrupt so you can try to restore a database backup

If you have watch state syncing enabled it will get saved to plex.tv then it will sync back up on a new install assuming you were using the modern metadata agents

3

That’s really helpful, thanks for clarifying. Since watch history should
sync back from plex.tv, I feel more comfortable proceeding with the restore.

One last thing - my instance is hosted through a managed service (ElfHosted),
so I don’t have direct file system access myself. I’m going to check with
them on how backups are stored/accessed on their setup, but wanted to confirm
here first that the general restore process (stop server, replace db file,
restart) applies the same way regardless of hosting type?

4

yeah it should not matter.