Metadata issue

I have one episode of a TV show that will not pull the correct metadata. I have removed the file, updated the library, cleaned bundles, and added the file back, and it still will not pull the metadata. I have looked through the logs but don’t see anything obvious. There is only one episode that is having this issue so I was thinking of manually adding the information but I thought I would see if anyone in the forums could help. I am not sure if my agents are setup correctly, I keep tweaking them when I run into an issue so they might be all messed up.

The naming structure should be correct as I am not having issues with any of the other episodes. This is the latest episode of GOT and it was added earlier than the air date so I was thinking that maybe it got locked to the local metadata since it might not have been available when it was added to my library, which is why I deleted and added it back to my library after the airdate. Here are the screen shots of my agent settings for TV Shows. Any help is greatly appreciated.



@johncvv@yahoo.com said:
I have one episode of a TV show that will not pull the correct metadata.
This is the latest episode of GOT

Well, what meta data did it get?

There is not much metadata available for an episode that hasn’t been aired yet.
There is currently only the title and the director.
No preview picture, no description.
http://thetvdb.com/?tab=episode&seriesid=121361&seasonid=703353&id=6132457&lid=7

It didn’t get any metadata, it has since aired which is why I deleted and added it back to my library.

I see, now episode 7 has indeed meta data.

It may take up to 1 day for changes on TheTVDB to reach your local server.
You may have some luck if you clear the local cache of the thetvdb agent.
https://support.plex.tv/hc/en-us/articles/202967376-Clearing-Plugin-Channel-Agent-HTTP-Caches

A combination of deleting the cache and removing the episode from the library and adding it back fixed the issue. Just clearing the cache didn’t work, and it was episode 6 so the TVTB information should have already been updated. Thanks for the help, I didn’t know about the cache.