@FirstGeekDanny said:
Movie agent config :
Now for movies or Films, should look like this. Make sure you check out each agents settings (Cog) on the right
@limp15000 said:
Here are my agent settings
Really you must enable a lot of these agents, it’s about order.
@SE56 said:
Really you must enable a lot of these agents, it’s about order.
He must not.
Even if he only enabled TheTVDB agent, it should work (proper file naming and folder organization assumed).
Yes folders are fine thanks to filebot… I will try this even a full uninstall and reinstall in my vm. Will take a snapshot before. Will see if it gets this sorted.
Crossing my fingers… Complete reinstall done and tv shows being checked.
Ok I am really puzzled… Still the exact same result after a full uninstall (removal of the local folder) and full reinstall…
If someone has an idea that would be great.
It’s time for logs
- activate debug logging (not ‘verbose’!)
- quit Plex Server
- wait 1 minute
- start Plex Server
- wait 2 minutes
- either refresh one movie or add one movie into your library
- wait 3 minutes
- fetch log files and attach them here
Okay… Here are those logs…
I told it to update Wall-E and it worked perfectly,
I told it to update one of the others it’s been struggling with and then took logs
And here are mine. Very interesting cause I see in the logs the banner being downloaded…
@FirstGeekDanny said:
Okay… Here are those logs…
I see some failures in connection with themovieposterdb, but not when the data are fetched from the server. Only when Plex tries to use these data afterwards.
Did you tell your anti virus software to stay out of the folder C:\Users\First\AppData\Local\Plex Media Server\ ? If not, do it.
Then clear the agent caches https://support.plex.tv/articles/202967376-clearing-plugin-channel-agent-http-caches/
Have you ever started Plex Server ‘As Admninistrator’?
If you did, there may be some files in your metadata folder “locked”.
You’d have to reset all the acess permissions in there. All files, all folders and sub-folders.
For what it’s worth, thetvdb released a new version of its API a few days ago. No metadata has been updating since then for a lot of apps. It’s also affecting the Sonarr app as well, for those familiar with it.
thetvdb is and always has been a complete sh*tshow. This shouldn’t be unexpected.
@limp15000 said:
And here are mine. Very interesting cause I see in the logs the banner being downloaded…
Is drive D: a local hard disk? It must not be a network share.
Is it formatted with the NTFS file system?
Did you tell your anti virus software to stay out of the folder D:\plex_data\Plex Media Server\ ? If not, do it.
Found this:
2018-05-08 12:34:39,267 (d30) : INFO (logkit:16) - <urlopen error [SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed (_ssl.c:590)>
Your issue is either
a firewall/Antivirus which decrypts TLS packets (tell it not to)
or
not up-to-date root certificates in the OS. (give Windows the updated root cert https://forums.plex.tv/discussion/comment/1534655/#Comment_1534655 )
Side note: your file naming for the Specials of Top Gear won’t work.
Top Gear\Season 0\Top Gear - 0xSpecial 44 - The Worst Car In The History Of The World.mkv
Top Gear\Season 0\Top.Gear.The.Perfect.Road.Trip.2013.720p.WEB-DL.DD5.1.H.264.mkv
They’re missing the Plex season/episode indicator.
You need something like this:
Top Gear\Season 00\Top Gear - s00e44 - The Worst Car In The History Of The World.mkv
Top Gear\Season 00\Top Gear - s00e47 - The.Perfect.Road.Trip.2013.720p.WEB-DL.DD5.1.H.264.mkv
look up the episode number here Top Gear - Unknown - Specials - TheTVDB.com
@ice_9 said:
For what it’s worth, thetvdb released a new version of its API a few days ago. No metadata has been updating since then for a lot of apps. It’s also affecting the Sonarr app as well, for those familiar with it.
The API hasn’t changed. Only the web site has. Those are different things.
But Plex doesn’t ‘scrape’ the metadata off the web page. It uses the API.
@OttoKerner You are a legend among men…
I reset folder permissions, told my antivirus to F! right off and it’s working now
@OttoKerner I saw the SSL error when going through the logs. I don’t do SSL interception but I like the idea of an issue with Root Ca… Will investigate and get back to you.
Thanks 
And yes D: is a local drive on the server not running on an SSD.
@ice_9 said:
For what it’s worth, thetvdb released a new version of its API a few days ago. No metadata has been updating since then for a lot of apps. It’s also affecting the Sonarr app as well, for those familiar with it.thetvdb is and always has been a complete sh*tshow. This shouldn’t be unexpected.
It’s not the API. It’s the massive overhaul on the site and constant changes they are doing. I’m gonna say metadata is gonna be a hit-or-miss for a few days/weeks. I know I had a metadata issue with Westworld last night but this morning it was loaded and all is good.
oups duplicate
