No metadata updates

General Discussions
1

Hello,
It has been 2 days since the metadata updates are not there, are the server down? So far 2 movies have no metadata updates on them, i am worried about the rest
Regards,

2

Not sure I get your question. Have you added new movies and they’re not getting metadata or is it existing movies whose metadata won’t be updated (have you activated automatic updates, are there updates for those movies available)?

3

I have added movies and they are not getting any metadata, i have tried both agents Plex Movie and the other one and sometimes i get all the info except the poster, now it is just scanning forever…

4

Which operating system please?
Do you have logs I can see (Settings - Server - Help - Download logs) ? I will need the complete ZIP file it gives you

5

Hello i am using Windows 10 Home 64-bit version 1703, i have attached the server logs, hope you can find the problem

Regards,

6

I’m not a windows person but will take a shot anyway.

Loopback exception implies firewall and antivirus scanner to me on 127.0.0.1 (loopback port)

Sep 29, 2017 06:11:49.832 [15888] DEBUG - "C:\Program Files (x86)\Plex\Plex Media Server\Plex Media Server.exe" 
Sep 29, 2017 06:11:49.832 [11156] DEBUG - Granting application loopback exemption: "C:\WINDOWS\system32\CheckNetIsolation.exe" LoopbackExempt -a "-n=caf9e577.plex_aam28m9va5cke"
Sep 29, 2017 06:11:49.870 [11156] ERROR - CheckNetIsolation.exe exited with code 0x5
Sep 29, 2017 06:11:49.870 [11156] ERROR - Failed to grant application loopback exemption

It can’t seem to read from that loopback port either

Sep 29, 2017 06:22:48.544 [7356] DEBUG - Request: [127.0.0.1:59949 (Loopback)] GET /player/proxy/poll?deviceClass=pc&protocolVersion=1&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1 (7 live) GZIP Signed-in Token (oyehia)
Sep 29, 2017 06:22:48.544 [7356] DEBUG - Beginning read from two-way stream.
Sep 29, 2017 06:23:08.552 [7184] DEBUG - handleStreamRead code 2: End of file
Sep 29, 2017 06:23:08.552 [1740] DEBUG - Auth: We found auth token (xxxxxxxxxxxxxxxxxxxx), enabling token-based authentication.
Sep 29, 2017 06:23:08.552 [1740] DEBUG - Auth: authenticated user 1 as oyehia

This is the most troubling.

2017-09-29 06:18:49,726 (3d7c) :  DEBUG (runtime:924) - Response: [200] InitiateUpdateResponse, 159 bytes
2017-09-29 06:22:36,233 (240) :  ERROR (networking:219) - Error opening URL 'http://127.0.0.1:32400/:/plugins/com.plexapp.agents.imdb/messaging/function/X0FnZW50S2l0OlVwZGF0ZU1ldGFkYXRh/Y2VyZWFsMQoxCmxpc3QKMApyMAo_/Y2VyZWFsMQoxCmRpY3QKMTAKczIKZW5zNApsYW5nYjFzNQpmb3JjZWIwczgKcGVyaW9kaWNzNgoxMDM5NTRzNApkYmlkaTAKczcKdmVyc2lvbm5zMTAKcGFyZW50R1VJRG5zOApwYXJlbnRJRHM1Ck1vdmllczEwCm1lZGlhX3R5cGVzNDMKY29tLnBsZXhhcHAuYWdlbnRzLmltZGI6Ly90dDUzMjIwMTI%40bGFuZz1lbnM0Cmd1aWRzOQp0dDUzMjIwMTJzMgppZHIwCg__'
2017-09-29 06:22:36,237 (240) :  CRITICAL (core:579) - Exception in update for com.plexapp.agents.imdb://tt5322012?lang=en (most recent call last):
  File "C:\Program Files (x86)\Plex\Plex Media Server\Resources\Plug-ins-9f65b88ae\System.bundle\Contents\Code\agentservice.py", line 407, in update_task
    self.agent_update_metadata(identifier, media_type, guid, id, lang, dbid, parentGUID, force, version, parentID, periodic)
  File "C:\Program Files (x86)\Plex\Plex Media Server\Resources\Plug-ins-9f65b88ae\System.bundle\Contents\Code\agentservice.py", line 1236, in agent_update_metadata
    kwargs=kwargs
  File "C:\Program Files (x86)\Plex\Plex Media Server\Resources\Plug-ins-9f65b88ae\Framework.bundle\Contents\Resources\Versions\2\Python\Framework\components\messaging.py", line 86, in call_external_function
    packed_result = self._core.networking.http_request(url, cacheTime=0, timeout=None, immediate=True).content
  File "C:\Program Files (x86)\Plex\Plex Media Server\Resources\Plug-ins-9f65b88ae\Framework.bundle\Contents\Resources\Versions\2\Python\Framework\components
etworking.py", line 370, in http_request
    return HTTPRequest(self._core, url, data, h, url_cache, encoding, errors, timeout, immediate, sleep, opener, follow_redirects, method)
  File "C:\Program Files (x86)\Plex\Plex Media Server\Resources\Plug-ins-9f65b88ae\Framework.bundle\Contents\Resources\Versions\2\Python\Framework\components
etworking.py", line 141, in __init__
    self.load()
  File "C:\Program Files (x86)\Plex\Plex Media Server\Resources\Plug-ins-9f65b88ae\Framework.bundle\Contents\Resources\Versions\2\Python\Framework\components
etworking.py", line 181, in load
    f = self._opener.open(req, timeout=self._timeout)
  File "C:\Program Files (x86)\Plex\Plex Media Server\python27.zip\urllib2.py", line 435, in open
    response = meth(req, response)
  File "C:\Program Files (x86)\Plex\Plex Media Server\python27.zip\urllib2.py", line 548, in http_response
    'http', request, response, code, msg, hdrs)
  File "C:\Program Files (x86)\Plex\Plex Media Server\python27.zip\urllib2.py", line 473, in error
    return self._call_chain(*args)
  File "C:\Program Files (x86)\Plex\Plex Media Server\python27.zip\urllib2.py", line 407, in _call_chain
    result = func(*args)
  File "C:\Program Files (x86)\Plex\Plex Media Server\python27.zip\urllib2.py", line 556, in http_error_default
    raise HTTPError(req.get_full_url(), code, msg, hdrs, fp)
HTTPError: HTTP Error 500: Internal Server Error

2017-09-29 06:22:36,239 (4430) :  INFO (logkit:16) -

Don’t antivirus scanners / firewalls have/ need to grant applications permission to use certain resources?
This ring a bell with you?

@OttoKerner Are you available to take a look please?

7

Interesting but it was working prior to the latest version i have installed 2 days ago, now it stopped working are you sure it’s my anti-virus, i never had any problems until 2 days ago…

8

As I stated, I’m not a windows support person. I looked at your logs. Were this linux, it would be your firewall. This is how I came to the conclusion I did. It will be necessary for the Windows support team to take over.

9

What type of drive is D: ?
It should be local, not an external drive and be formatted with NTFS.

Which Anti Virus software are you using?

Whatever you use, create an exemption in its preferences for the Plex data folder
D:\Users\R0M\Plex Media Server in your case

Is your anti virus software also inspecting encrypted network communication?
Or do you use a different firewall software than the Windows own?

see also https://support.plex.tv/hc/en-us/articles/206910047-Windows-Repeated-crashing-of-Plex-Media-Server

10

D is local my C: drive is SSD and has only apps on them so all my files are on D, as for Anti Virus it’s the new Defender that comes with the latest update of Windows 10, this only started occuring 2 days ago, all my movies have metadata except 2 days ago, new movies have no metadata, the agent will connect get the data, but never updates the information…

11

I just checked the firewall, Plex, PleX DLNA, Plex Server etc… all are allowed in the firewall

12

Have you created the exemption for the plex data folder in the preferences of Windows Defender?

Have you ever started Plex Server “As Administrator”?

13

I just added the exemption and restarted plex server then did a refresh metadata on the movie, the hourglass is scanning repeatedy as before, also the other movie i had was removed from the database for no reason…

14

Please post fresh logs.
Please tell me the “missing” movie’s file name please.

15

Even when i disable the anti-virus the problem is still there, here i the log

16

It looks like somthing did crash in Plex during the metadata update.

  • Please update to the version 1.9.2 of Plex Server
  • What type of file were these movies? AVI or something else?
  • Please clear the local cache of the metadata agents
  • Please change at least the folder names of the two affected movies according to the naming guidelines. Movie Title (year)
  • then perform the Plex Dance with the affected movies
17

Did all that no luck… what are the names of the agents in the cache since i can’t find anything related

18

I just did a Plex Dance and the movie is back but it has no metadata

19

I am getting somewhere:

After the Plex Dance, after i do a “Update Libraries” both movies are added with no metadata
If i manually select each movie and change the agent to “The Movie Database” all the metadata is downloaded but no poster or fanart, i have to manually add it for each movie, so any ideas why?

20

Looks like it is slowly working i got 2 movies working, they just took forever to update, i added another movie as a test and waiting until i get the poster, all the other info is there, so perhaps the servers are slow…