Metadata Not Auto Fetching for TV and Movies m

[kao_uk]

Server Version#: 1.40.2.8395
Player Version#: N/A server issue

For the last month or so I’ve been having issues with meta data agents not auto pulling data for new entries. If I manually refresh metadata on a TV episode or movie it’s fine so it’s not a matching issue but it’s just not triggering when media is added.

I’ve tried the Plex Movie agent or the legacy one with TMDB but they’re both the same.

I saw an issue topic with the agents not running properly on a server so I’ve restarted, force updated and it works manually.

Can’t see anything in the logs about it. Just doesn’t try!

Used to work fine… Thanks in advance for assistance!

[kao_uk]

Gentle bump

[CWallace]

You probably should post logs that are captured after you’ve added new content (and it’s failed to fetch metadata) for someone to look at to help you. That’s the first thing that the Plex folks will probably ask for.

https://support.plex.tv/articles/200250417-plex-media-server-log-files/

Good Luck,

Chris

[kao_uk]

Thanks, that’s a good suggestion. I’ve just added a movie I didn’t already have in my library. Went for “Hocus Pocus (1993)” which has entries in the MovieDb.

Added movie: 17:51 which then proceeded to do credits and chapter detection that took a few mins.

Waited for it to finish at 17:54 and then manually fetched the metadata.

Manually refreshed metadata: 17:55 which correctly matched and grabbed it

Logs grabbed at 17:55 after the manual metadata fetched correctly.

Plex Media Server Logs_2024-04-28_17-54-51.zip (4.0 MB)

[kao_uk]

Gentle bump Logs are attached!

[anthony0895]

Having this exact same issue. I run Plex on a Synology NAS DS220+ running DSM 7.2.1-69057 Update 5. I am currently running Plex Version 1.40.2.8395, but this has been happening for probably a month and half now, through various versions. I can provide whatever logs / more info that is needed. Thank you!

[kao_uk]

Out of curiosity are you running Plex in a docker container on your NAS? Or native?

[OttoKerner]

It’s Docker.

The issue is showing here:

Apr 28, 2024 17:51:51.852 [140170876955448] DEBUG - Native Scanner: Executed Local Metadata stage in 0.09 sec.
Apr 28, 2024 17:51:51.852 [140170876955448] DEBUG - Looking for path match for [/storage/Videos/Movies/Hocus Pocus (1993)/Hocus Pocus (1993).mkv]
Apr 28, 2024 17:51:51.877 [140170876955448] ERROR - [MetadataAgent/tv.plex.agents.movie] MetadataAgent: match request failed, provider returned -6 error ()
Apr 28, 2024 17:51:51.877 [140170876955448] WARN - Scanner [Plex Movie]: unable to find cloud match for item file '/storage/Videos/Movies/Hocus Pocus (1993)/Hocus Pocus (1993).mkv'
Apr 28, 2024 17:51:51.877 [140170876955448] DEBUG - Native Scanner: Executed Cloud Match stage in 0.03 sec.
Apr 28, 2024 17:51:51.877 [140170876955448] DEBUG - Looking for path match for [/storage/Videos/Movies/Hocus Pocus (1993)/Hocus Pocus (1993).mkv]
Apr 28, 2024 17:51:51.877 [140170876955448] DEBUG - Skipping hash check, no size match for 22342610245 bytes.
Apr 28, 2024 17:51:51.877 [140170876955448] DEBUG - No match for hash.
Apr 28, 2024 17:51:51.878 [140170876955448] DEBUG - Added new metadata item (Hocus Pocus) with ID 21005

Now to find out what error -6 means.

[OttoKerner]

A developer says it’s most likely a local network issue.
Are you employing a filtering DNS resolver (pi-hole etc.)?

I was pointed to this thread: Matching stops working after a period of time

[kao_uk]

Thank you so much! I am running PiHole with DNSSEC! I’ll do some fiddling to either bypass it or fix it.

Cheers!

[anthony0895]

I do not run Plex via Docker on my Synology (I install the Plex package manually & run it natively), but I do have a pi-hole running on a raspberry pi & using Unbound. I will look into this. Thank you!

[anthony0895]

For anyone having this same problem, I turned DNSSEC off in pi-hole and have now imported 5 movies into plex without the poster/metadata issue. I believe this has been resolved. Thanks for everyone’s help!