I just removed the files for Season 2 of Outer Range, emptied trash, and moved them back in. On re-add they import with no metadata, after refresh the metadata is up to date. Attached logs for this.
Still happening for me, any analysis done on the logs that weâve uploaded?
Looking at the logs debug is turned off, but I am seeing the Scanner [Plex Movie]: unable to find cloud match for item file for tremors 2 can you plex dance the file and try using Tremors II - Aftershocks (1996) {imdb-tt0114720} as the file name? Please see if you can enable debug logging (Do not turn on verbose logging)
manual refresh works but I set both radarr and sonarr to automatically apply the imdb ID for new downloads so will see if that helps at all.
This did not work. I am now adding the ID to the file name aka
American Ninja Warrior/Season 16/American Ninja Warrior - S16E01 - Qualifiers 1 & 2 WEBDL-1080p - tt1587934.mkv
Even with this on, this episode was not identified until a manual refresh was done.
Can someone from the Plex team look into this further? It definitely looks like a bug with the media scanner mechanism for pulling metadata.
I donât have metadata for Plex enabled and I am now adding the imdbid to the file name. This looks like I have to add it to the folder name instead?
What does that mean? If the library is of the type âTV showsâ, then Plex will try and find metadata for the show. Thereâs no switch as such to disable that.
This will do nothing, since the IMDb ID must be added to the overall show folder name. The syntax you used is also incorrect.
https://support.plex.tv/articles/naming-and-organizing-your-tv-show-files/
But before you start adding IDâs, start adding release years.
Please follow the link @dbirch gave above, as it describes the exact same issue.
Whatâs strange to me is that this is literally been setup for 10 years and I havenât changed anything. Only recently Plex struggled to get metadata and always works on a manual refresh. Something definitely changed in Plex which is making it more strict in terms of the form it wants.
Also, if a manual refresh always works, I would think even without the folder/file naming, it is able to find it.
Iâm making adjustments now, just saying that this only started recently
Agreed.
Iâm thinking along the lines of DNS issues: first attempt to resolve a host name returns nothing or perhaps primarily an IPv6 address which doesnât work for some reason.
Second attempt maybe is trying with an IPv4 address, which does work.
This could be caused by the choice of DNS server (maybe try 1.1.1.1 or 8.8.8.8 instead of that provided by your ISP),
or perhaps by a DNS resolver in your local network which aims to prefer âsecure DNSâ (which has been found to not work with plex.tv related domains).
Or perhaps there is something in your network configuration, which causes the very first packet to get lost. Something like âenergy-efficient-ethernetâ, which renegotiates the link speed on the first packet after an idle period. Which somehow causes the very first request to cross a time-out boundary.
Iâd look out for ethernet adapter configurations which allow them to reduce their link speed when idle. I wouldnât allow that on âserverâ and ânasâ-type devices.
Changed everything to the right file name format as recommended. Boys season 4 has no metadata.
Something is broken in Plex and I really wish theyâd fix it. Itâd been fine for years prior
Plex Media Server Logs_2024-06-14_01-06-30.zip (780.4 KB)
adding logs
Still consistently having intermittent problems with new movies and episodes not getting metadata but it always works if I manually refresh. Iâm now using the exact naming format recommended by Plex for the folder/files and itâs still not working. What are the next steps here? This has been ongoing for months unfortunately.
I have also been having issues matching movie (not TV shows) sporadically. Sometimes it works, sometimes I have to manually match (and when I click on MATCH, the correct match is always the first result).
My logs have this error:
MetadataAgent: match request failed, provider returned -6 error
Do we know what that means?
Aha, that may very well be it. I also am running an updated pihole with DNSSEC.
I will give it a look, @OttoKerner. Thank you!
I am using pi-hole, which forwards requests to my router and then up to Cloudflare public DNS. DNSSEC is not enabled in Pi-hole but it is enabled at my router and Cloudflare does support it. DNSSEC appears to be working when I test so I donât think this article is relevant to my issue. I have also tried updating Plex to go direct to my router for DNS and this did not help.
I am having intermittent problems with the automatic metadata downloading but manual always works.
I think I may have found a workaround to make this work more consistently. I have disable Plex from attempting to find credit and intro markers upon media import and let it just do it as part of the daily jobs. Since I made this change, I am consistently getting metadata showing for newly imported TV episodes and movies. I am also of course using the naming standards recommended by Plex for folder and file names but that hadnât fixed the issue.
Can someone at Plex investigate this further?
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