Server Version#: 1.40.1.8120
Player Version#: 4.125.1
<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled>
Starting a few weeks ago, newly imported movies are not getting metadata. I have to manually refresh new movies to get the metadata. How can I fix this? No server settings have been changed. I am using the new (default) method of getting metadata and options are set correctly.
Thanks
I am having the same issue. I have to manually match all new movies.
Same issue here, I usually use:
curl -h “token” “http://localip:port/library/sections/$$/refresh?path=/path/to/movie/” to add stuff to my libraries. (doing a complete rescan of 100TB isn’t going to happen when adding a specific movie.)
This has always worked in the past, now it just finds the cover for the movie, no other metadata. If I try manually going the “fix match” route, I no longer get the menu item “fix match” just “match”. Doing the imdb-ID and tvdb-ID trick to manually force the match, it doesn’t do anything either.
Then suddenly it just works again ?!
Did they do some changes to their metadata stuff ?
I’m running this as a docker in unraid.
Latest version; 1.40.0.7998
Player version; 4.125.1
This is still happening. Can I get some support from Plex please?
Help? Still happening… metadata doesn’t download unless I manually refresh
Ok, how is a Plex Pass subscriber supposed to get help? This is still not working for me and I’d like to get it fixed. Manual refresh of metadata works but it’s not loading it during import.
happening to me also. server version 1.40.2.8395, running in a docker container.
This is still happening! Can I please get some help from someone at Plex? New media does not automatically download metadata but if I manually refresh it finds it immediately.
Can you recreate the issue and post your server logs?
The last time it occurred was May 8 but is not reproducible on demand. When I test adding a new movie now, the metadata is there. It happens with both movies and TV show episodes. If the metadata does not load it will not do so until I manually refresh from the GUI.
Please grab a copy of the logs the next time it happens, without logs of the capture its really hard to narrow down what is going on.
May 06, 2024 14:00:53.676 [22808665250616] WARN - [HttpClient/HCl#13c] HTTP error requesting GET https://v4.plex.tv/pms/:/ip (6, Couldn't resolve host name) (Could not resolve host: v4.plex.tv)
May 09, 2024 20:51:38.710 [22808523877176] ERROR - [Req#1570c] IsDirectory failed boost::filesystem::status: Permission denied [system:13]: "/config/Library/Application Support/Plex Media Server/Cache/PhotoTranscoder/b6"
You have both permissions issues and DNS/networking issues
The permission issues are expected because I got tired of a humongous photo transcoded cache folder. This issue started before I purposely locked out the permissions.
As far as DNS, the container was using pihole but I’ve since let it go directly to my router and DNS is working fine on my home network. I use cloudflare DNS servers. Assuming my home network is fine, what else would cause DNS issues within the container?
Can you SSH into the container? If so id start there with trying to ping plex
No ping or nslookup inside the container lol
It obviously has network connectivity and things are working though because everything else is fine. That entry from May 6 may have been isolated if I was rebooting my router or something
Can confirm I have this same issue. Switching back to the legacy agents fixed it for the most part, but isn’t a permanent solution. Has anyone gotten any progress on this?
@KnightRdr23 Can you post updated logs the next time it happens?
@PintjesB without logs we cannot assist in what your issue is.
Not sure if these include the issue, and don’t know how to check. But basically any TV show added needs a refresh to grab the metadata.
FYI using [tvdb-75978] means that plex ignores it, instead use {tvdb-75978}
And I dont think IMDB links work for tv shows ie Xena - Warrior Princess (1995) [imdb-tt0112230] should be Xena Warrior Princess (1995) {tvdb-77799}
@psikoh I am not seeing anything obvious in the logs, next time you add something and its not matched please upload a copy of the logs and the affected file/show name. BEFORE refreshing the metadata. Trying to narrow down the logs I should be looking at.
Let’s not forget that a TV show will not match when adding it into a “Movie” type of library.
You will need a separate folder, and separate library for tv shows.
I added 5 movies to Plex all around the same time
Gremlins
Gremlins 2
Tremors
Tremors 2
Tremors 3
It grabbed metadata for Gremlins, Gremlins 2 and Tremors 3 automatically but failed to grab it for Tremors and Tremors 2. I have not manually refreshed those two yet and attaching logs
Plex Media Server Logs_2024-05-18_13-02-24.zip (2.9 MB)
There is definitely some kind of bug here with metadata refreshing, very hit or miss
