Hi,
Running Plex on a Synology NAS with 4TB RAID-1 array.
Love the product, but I am a brand new user, so I am attempting to fix/resolve a lot of “new user issues”. I’ve just bought a lifetime Plex Pass in the hopes that my issues might be more easily resolved w/ the “super-charged” features of Plex.
Here’s a summary of my issue(s), which I believe are related:
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Metadata is wonky. My music library in particular is a bit messy. Used an MP3 tag mass-editing tool to clean them up, and then have attempted to both rescan the library and/or refresh metadata MANY times, but the library never seems to update. Recommended advice received here in these forums from someone suggested to use “Local Metadata”, which I googled and interpretted as “Local Media Assets”, so I updated all my libraries agents setup and moved it to the top. Still no joy. Have even ran both the “Optimize Database” and “Clean Bundles” processes found under Settings, Troubleshooting and have had no success.
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Manual editing of metadata items in my music library also does not work. I can edit “Artist”, and “Sort Artist” manually using the pencil, then “Save Changes”, but get “Your changes could not be saved”. Found via google references to verifying that the logged on plex user is an Admin. Confirmed. There is only 1 user setup on my Plex server so far, and it’s definitely an Admin.
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Googled item #2 above and saw some recommendations to delete and rebuild my libraries. Attempted to delete my Music library. Went into “Libraries” in setup, clicked the three dots, then “Delete”, clicked the delete library confirmation box, then the “Delete” button, wait, wait some more. Finishes, but library still there. Refreshed screen. Library still there.
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Google some more. Found references to downloading, viewing, perusing and even sharing logs. Clicked “Settings”, then “Troubleshooting” and “Download logs”. Nothing appears to happen and no log file(s) appear on my device. Do they download directly in the active browser session?
So… again, I have to restate that I LOVE this product, but am having a ton of new user problems that i’d like to resolve… especially now that I have leaped and bought a lifetime Plex Pass.
Thank you!
John
