Metadata won't update for TV shows.

Plex Media Server Desktops & Laptops
21

Any word from the staff?

22

Thought I was crazy when this started happening to me yesterday. Was very frustrated because my naming conventions are in perfect shape.

Glad to come here and see itā€™s a widespread issue. Hopefully itā€™s fixed ASAP.

23

Iā€™ve been having the same problem for many days as well.

24

Just tried to refresh metadata and it seems to work now.

25

@A-Jim said:
Just tried to refresh metadata and it seems to work now.

Doesnā€™t for me.

26

##To all:

Sorry I slept in late (being Sunday and allā€¦ haha).

It looks like a regional/partial outage.

Can everyone help me by confirming:

  1. tvdb2.plex.tv is reachable
  2. api.thetvdb.com is not NXDOMAIN and is also reachable

Thanks,

27
  1. ā€œErrorā€: ā€œNot authorizedā€
  2. Error 522

@ChuckPA said:
##To all:

Sorry I slept in late (being Sunday and allā€¦ haha).

It looks like a regional/partial outage.

Can everyone help me by confirming:

  1. tvdb2.plex.tv is reachable
  2. api.thetvdb.com is not NXDOMAIN and is also reachable

Thanks,

28

Glad Iā€™m not the only one. Thought Iā€™d messed something up on my server last night.

29

I can ping api.thetvdb.com, but I cannot reach tvdb2.plex.tv

30

Eastern Canada

Web Test:
http://tvdb2.plex.tv loads - web shows error ā€œNot authorizedā€

https://api.thetvdb.com/ Does not load - CloudFlare error 522 (Host Error)

Ping Test:
C:\Users\scott>ping tvdb2.plex.tv

Pinging proxy03.spop.sjc.plex.bz [184.105.148.73] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 184.105.148.73:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Users\scott>ping api.thetvdb.com

Pinging api.thetvdb.com [104.16.231.14] with 32 bytes of data:
Reply from 104.16.231.14: bytes=32 time=18ms TTL=57
Reply from 104.16.231.14: bytes=32 time=18ms TTL=57
Reply from 104.16.231.14: bytes=32 time=19ms TTL=57
Reply from 104.16.231.14: bytes=32 time=19ms TTL=57

Ping statistics for 104.16.231.14:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 18ms, Maximum = 19ms, Average = 18ms

31
  1. not reachable

! traceroute to proxy03.spop.ams.plex.bz (82.94.168.10), 64 hops max, 52 byte packets`
! 1 192.168.0.1 (192.168.0.1) 2.613 ms 1.499 ms 1.388 ms
! 2 gw-c7604.lan.ua (92.249.102.1) 2.817 ms 1.805 ms 2.763 ms
! 3 out.world.lan.ua (31.43.120.245) 2.642 ms 1.790 ms 2.570 ms
! 4 ae1-116.franco71.fra.seabone.net (195.22.214.30) 33.727 ms 33.181 ms 36.416 ms
! 5 racc.franco52.fra.seabone.net (195.22.211.215) 46.827 ms
! racc.franco33.fra.seabone.net (195.22.211.213) 37.185 ms 35.870 ms
! 6 ffm-s6-rou-1041.de.eurorings.net (134.222.249.25) 31.941 ms 30.724 ms 31.941 ms
! 7 ffm-s1-rou-1102.de.eurorings.net (134.222.48.144) 31.564 ms 32.597 ms 31.377 ms
! 8 asd2-rou-1044.nl.eurorings.net (134.222.48.12) 43.128 ms 42.635 ms 43.188 ms
! 9 134.222.97.18 (134.222.97.18) 49.762 ms 50.920 ms 52.277 ms
! 10 0.ae10.xrc2.3d12.xs4all.net (194.109.5.118) 51.152 ms 50.982 ms
! 0.ae11.xrc1.1d12.xs4all.net (194.109.5.102) 53.197 ms
! 11 * * *
! 12 * * *
! 13 * * *
! 14 * * *
! 15 * * *

  1. reachable
32
  1. ā€œErrorā€: ā€œNot authorizedā€
  2. Error 522
33

http://tvdb2.plex.tv - ā€œErrorā€: ā€œNot authorizedā€
https://api.thetvdb.com/ - CloudFlare error 523

Location: UK

34

Thanks everyone.

What we know :

  1. Cloudflare is us and theyā€™ve got that part. Timeout reaching api.thetvdb.com is the problem and theyā€™re working with TVDB folks now
  2. Not Authorized is the correct reply when reaching to it directly from your browser
35

Cool. Thanks for the help and the update.

36

https://tvdb2.plex.tv/ => Error 522
https://api.thetvdb.com/ => ā€œErrorā€: ā€œNot authorizedā€

Strange ā€¦ seems to be the other way around for me ā€¦

After several refreshes https://tvdb2.plex.tv/ now shows the ā€œErrorā€: ā€œNot authorizedā€ message and api is at Error 522.

37

@mike4001 said:

@A-Jim said:
Just tried to refresh metadata and it seems to work now.

Doesnā€™t for me.

Sorry. I was too fast there. Just realized itā€™s because I set Plex to fetch metadatas from The Movie Database for my TV Shows. It works as good as TVDB for nowā€¦

38

Am getting metadata through now (London, UK).

Also a quick thank-you to the Plex Team for appearing in this thread: even if it was still throwing errors when Chuck originally posted, itā€™s always a relief to know that someone is working on it.

39

It appears to be working now, EXCEPT I need to remove the show and then re-add it to get the metadata. Hitting ā€œrefresh metadataā€ does not work.

40

@ā€œHome Media Libraryā€ said:
It appears to be working now, EXCEPT I need to remove the show and then re-add it to get the metadata. Hitting ā€œrefresh metadataā€ does not work.

Try refreshing by series, instead of an individual episode. Worked for me.