Server Version#: 1.32.4.7195
Player Version#: Web 4.108.0
A few days ago I was out for a drive with a playlist shuffling via Plexamp and a song came on that I hadn’t heard in a long while. I noticed on the display that the artist was listed as “Unknown” despite me knowing that the song was tagged properly and the album folder and song were following the oft-linked-by-moderators naming conventions that Plex prefers.
When I returned home, I checked the artist page via Plex Web to make sure it wasn’t a PlexAmp bug and that the album was listed where it should be. It wasn’t. I checked in the “Unknown” folder and the album wasn’t there either. I double checked the files to make sure everything was where it was supposed to be. It was. I even did the freakin’ Plex dance, which solved nothing.
Next step? Re-scan my music library.
Nothing.
I re-tagged the files and changed title case on one word, just in case.
As Plex re-scanned my library a second time, I noticed that the server was processing the album and the songs. I clicked on one of song titles from the Alert page and got the “MISSING DETAILS: Pardon our dust. This item is lacking a details page.” error. Clicking other titles yielded the same result.
I re-checked the artist page and that “Unknown” artist page and still nothing.
It can’t be a case of the release not being in the MusicBrainz database because 1) it is, albeit with a longer title, 2) there are several releases by the same artist that aren’t in the MusicBrainz database that DO show up in my library, and C) I have one release from this same artist in my library with a shorter name than what is in the MusicBrainz database and it still shows up in my library.
Why is Plex like this?
