Same issue here with a lot of the movies mentioned. Seems to have only just started happening the last couple of months, because these movies did have posters before/when they were added. The list of missing posters seems to be growing which is concerning. I can’t see a fix other than downloading manually from elsewhere and adding which isn’t really realistic for a large number.
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Damn, just created a new server and lost hours before searching for “missing rambo posters”.
This is the worst Plex bug in years. Hope they find a solution.
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Any updates on this? I just noticed I have the same problem with these (maybe a couple other) movies. Doesn’t Plex get the posters from TMDB? It’s pulling the metadata fine, just not the posters.
Same issue for me with movies already mentioned as Rambo, Dirty Dozen or Rio Bravo but also :
Hangover Square - 1945
Jeremiah Johnson - 1972
Shane - 1953
The White Buffalo - 1977
Knights of the Round Table - 1954
The Professionals - 1966
Wait Until Dark - 1967
Last Train from Gun Hill - 1959
I hope it can help to find the root cause.
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Seems to be fixed for the Rambo movies but still a lot missing.
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Appears a full metadata refresh may solve the issue for the Rambo movies. I still have other movies that didn’t fix during the wholesale metadata refresh.
If I had to guess… it’s likely only because someone went in and updated the posters for the Rambo movies specifically at the source.
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I just had to rebuild my Plex server from scratch (Multiple Hardware Failures), and as I am going through, I’m noticing the following are missing posters if you use the “new” Plex agent:
- Deathwish 1, 3, 4
- The Dirty Dozen
- Clash of the Titans 1980s version
- My Fair Lady
- Once Upon a Time in the West
- Rio Bravo
I haven’t gone through all movies yet, but there definitely is a problem with the Plex Agent. When I move to THE MOVIE DATABASE agent, I don’t have this issue…seemingly to point to the fact that the Plex Agent isn’t functioning as well as it should…and hasn’t been getting better (I had this issue before the failures).
Not sure that Plex is working on this, as I haven’t seen any improvements at all.
In another thread mentioned previously, they say that the poster for “Once Upon a Time in the West” was removed for legal reasons. Is this what’s happening here with all these examples? It would be nice to get some kind of official answer. Is this something that’s being worked on or do we just have to live with it if we use the new Plex Agent?
What was firewalled?
Sorry, but i’m confused by this statement. If plex is configured to look at other internet databases like IMDB and others, then there is nothing to remove. Granted the image on IMDB for Rambo First Blood is pretty pathetic, but ultimately, the software shouldn’t remove it from your personal server that catalogs your personal collection of media.
I’m talking about the new Plex Movie Agent which I believe uses data that is hosted by plex. Some movies in the database used by that agent don’t have a cover.
In a thread about the movie “Once Upon a Time in the West”, a plex employee says “we where forced to remove the posters due to legal disputes for that movie”.
So I was just wondering if it’s the same issue for all movies mentioned in this thread.
Quite possibly. In that topic, the employee said:
Plex does parse IMDB/TVDB/TMDB for poster art and metadata, they then curate what they find and automate collection of the data to their own metadata service, watch.plex.tv. If this site has takedown requests sent over a copyrighted image (such as a movie poster) they cannot serve our servers with the posters. You can manually get the poster image yourself and upload it though.
Leads me to believe the manual fix for this is to un-use Plex Movie Agent? The amazing thing they convinced us all we needed?
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What seems most amazing to me, is that it seems to REMOVE already downloaded posters for movies in my collection. On a hunch, I looked at my copy of the 80’s Clash of the Titans, and found that it was using a screencap of the movie for it’s poster. I am pretty darn sure that I had the poster for it before. I had refreshed all metadata for my movies collection recently to try to fix some other issue, so it might have vanished then.
I guarantee I had a poster for every movie in my library at one time.
Can confirm, Clash of the Titans (1981) is also missing a poster here as well.
Add to the list of missing artwork:
https://watch.plex.tv/movie/notorious
Notorious (1946)
I made a similar reply in the other thread. The situation is kinda ridiculous, leaving more questions to be answered.
It was Plex’s decision to retire old and all third-party agents in favor of its own metadata service, and now that there’s a problem to that approach, the solution is just “we can not provide an alternative” and “you have to do everything manually”?
And even “legal disputes” is too concise to explain the issue. Why these particular titles? Why removing all posters from which we used to be able to choose, as opposed to perhaps a few “disputed” images? Why it’s no longer possible to fallback to sources like TMDB etc in cases of such removals from Plex’s own service?
And… here are some other movies concerned by the issue :
The conformist
Ace in the hole
C’est la vie
Two for the road
It’s getting worse…
It would be nice to have some official feedback from Plex team members here in this topic : what’s causing the problem, is anybody working on it, will it be fixed soon or not…
@OttoKerner , by any chance, do you have any news since your last update when “people [were] looking into it” please ?
Appears the Rambo movies have worked themselves out, but the lesser known/older films are still missing stuff.
I suspect someone went and made new poster entries to the areas Plex pulls from for the Rambo films.
I’m not so sure, after a manual metadata refresh I still have only one poster for First Blood (and an ugly one)… No problem for John Rambo but I never had any issue with it. I don’t have the other Rambo films so I can’t say. In other words, no change for me.
