Server Version#: Latest For Netgear ReadyNAS, 1.24.2.4973-2b1b51db9_amd64
Player Version#: Latest For PC, 1.33.0.2444-a220eae4
“Wonder Woman 1984” and “What If…” do not have movie posters to choose. I have them in MKV files named “Wonder Woman 1984 (2020)” and “What If… (2010)”. Is anyone at PLEX aware of this?
My What If… is matching just fine as well as other recent additions for Movies.
Wonder Woman test worked for me (named the file same as you stated):
Do you get metadata like titles and summary but no poster? Is it just a screen grab?
I assume “What If…” you have in TV library and Wonder Woman you have in Movie library so to confirm is What If not pulling season poster, series poster or episode images? If it’s not pulling any data and using a screenshot for the poster then it’s not matching.
Does “fix match” do anything?
Do you happen to have “prefer local metadata” enabled on your Library? That can throw it off if that’s enabled.
This was all done on Synology so unless it’s a Netgear specific issue it seems like metadata matching is working.
Might throw some logs up to help if there’s errors there. https://support.plex.tv/articles/200250417-plex-media-server-log-files/
I just had to recreate all my libraries when I moved from a Mac-based PMS to UnRAID. I didn’t have but a few movies that were missing a poster, but I’m extremely annoyed by the fact a large portion of the posters selected is a DVD/Blu-ray Disc scan.
Going to be very tedious to go through a few thousand movies and correct these.
I was only getting a screen grab for both movies. I checked my settings based on your edit movies screen shot. My scanner was set to “Plex Movie” and my agent was set to “Plex Movie (Legacy)”. I tried changing my agent to “Plex Movie”, and that fixed both movies. What If… is a movie from 2010 in addition to a TV series. I have the movie.
Thank you for the help!
You’re welcome!
You might want to start up a new topic since that’s a bit different but those don’t look like typical posters.
Do you have that same “prefer local metadata” set and are those MP4s with embedded posters maybe? If you do have the “prefer local metadata” turned on, you can turn it off and then refresh metadata and it should pull from agent sources (TMDB, TVDB, IMDB) instead.
I’ve never seen those types of posters from any of the agent sources before, TVDB and TMDB definitely doesn’t allow that style.
Otherwise start that new topic and maybe share your Library and Agent settings. There is a way to move libraries without losing set metadata as well and sometimes can restore from backup which might help.
I’ll start another post at some point. This was not using TVDB or TMDB agent sources, nor was it local metadata. This was using the new Plex Movie config (which was default for new libraries.)
I’ve changed them over to Plex Movie Scanner/The Movie Database agent and told it refresh metadata, but it didn’t change them.
I created new libraries because I wiped out all the docker settings…trying to import the info from the old Mac server worked, but only for my account. All the users I share with got “Server Offline” when they tried to connect.
Figured I’d just start clean, but this new scanner did not do a good job. I’ll detail out the headaches in a dedicated post.
Definitely stick with the default Plex scanner/agent. It still uses TMDB/TVDB/IMDB as sources for metadata though and those “disc” poster styles aren’t allowed by those sources (and definitely not default images) so I’m guessing they are local, not from Plex.
If you don’t have “use local metadata” set in your library settings, do you have your movies setup in individual folders and do those folders have image files in them? Those poster styles aren’t uncommon for certain groups for downloaded movies (particularly older ones).
Definitely would start a new topic and include some screenshots of your library settings and how your movie files are stored/organized. That’ll help provide some details for tracking down your odd experience.
Edit: Just checked 3 Days To Kill and that poster you have isn’t at TMDB which is the usual default source for the Plex Agent/Scanner (the default at TMDB is usually the poster chosen). Same for TVDB and IMDB. So definitely need to pin down your library settings since it looks like those are local poster art, not from Plex.
When I added all the libraries (during new setup phase for PMS) I deselected the Use Local Assets and Prefer Local Metadata on every library I added. It seems it ignored that setting when added in bulk. I deleted the libraries and have been adding them back one at a time, with both of those deselected again, and this time it is skipping over the images that Radarr is adding to the folders. A bit time consuming, but almost done. The checkmarks were indeed off for each library but it still used local images. Maybe the bulk add during setup had a hiccup…so it seems to be behaving now and honoring the setting. I’ll still post my experience in another thread, to address some of how it handled a few TV Shows.
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