Hi, I have an issue with .srt subtitles. Suddenly my plex installation doesn’t show .srt subtitles on native language. I tried to install the newest PMS Version 1.13.2.5154 but it didn’t help. External subtitles in .srt shoving up as ‘Turn off’ and doesn’t show. Local media assets is turn on for all media. Any hints??
Regards
Niko1244
Please post the Plex XML info of an affected video.
I am also have this issue
<MediaContainer size="1" allowSync="1" identifier="com.plexapp.plugins.library" librarySectionID="2" librarySectionTitle="Filmes" librarySectionUUID="62a81fd4-bcff-42bb-b9a9-958e518c3d23" mediaTagPrefix="/system/bundle/media/flags/" mediaTagVersion="1528479617">
<Video ratingKey="431" key="/library/metadata/431" guid="com.plexapp.agents.themoviedb://49530?lang=pt" librarySectionTitle="Filmes" librarySectionID="2" librarySectionKey="/library/sections/2" studio="Regency Enterprises" type="movie" title="O Preço do Amanhã" titleSort="Preco do Amanha" originalTitle="In Time" contentRating="PG-13" summary="Em um futuro próximo, o envelhecimento passou a ser controlado para evitar a superpopulação, tornando o tempo a principal moeda de troca para sobreviver e também obter luxos. Assim, os ricos vivem mais que os pobres, que precisam negociar sua existência, normalmente limitada aos 25 anos de vida. Quando Will Salas (Justin Timberlake) recebe uma misteriosa doação, passa a ser perseguido pelos guardiões do tempo por um crime que não cometeu, mas ele sequestra Sylvia (Amanda Seyfried), filha de um magnata, e do novo relacionamento entre vítima e algoz surge uma poderosa arma com o sistema e organização que comanda o futuro das pessoas." rating="3.6" audienceRating="5.1" viewOffset="369571" lastViewedAt="1528450191" year="2011" tagline="Tempo e Poder" thumb="/library/metadata/431/thumb/1528334418" art="/library/metadata/431/art/1528334418" duration="6556832" originallyAvailableAt="2011-10-27" addedAt="1528234248" updatedAt="1528334418" audienceRatingImage="rottentomatoes://image.rating.spilled" primaryExtraKey="/library/metadata/820" ratingImage="rottentomatoes://image.rating.rotten">
<Media videoResolution="1080" id="399" duration="6556832" bitrate="10473" width="1920" height="816" aspectRatio="2.35" audioChannels="6" audioCodec="ac3" videoCodec="h264" container="mkv" videoFrameRate="24p" videoProfile="high">
<Part accessible="1" exists="1" id="399" key="/library/parts/399/1528234248/file.mkv" duration="6556832" file="/braz07/downloads/plex/filmes/O Preco do Amanha (2011)/O Preco do Amanha (2011).pt.mkv" size="8583886851" container="mkv" deepAnalysisVersion="2" requiredBandwidths="27005,15941,12442,11456,10912,10812,10812,10812" videoProfile="high">
<Stream id="4136" streamType="1" default="1" codec="h264" index="0" bitrate="8489" language="English" languageCode="eng" bitDepth="8" chromaLocation="left" chromaSubsampling="4:2:0" frameRate="23.976" hasScalingMatrix="0" height="816" level="41" profile="high" refFrames="5" requiredBandwidths="25046,13979,10485,9498,8955,8856,8856,8856" scanType="progressive" width="1920" displayTitle="English (H.264 High)"/>
<Stream id="4137" streamType="2" default="1" forced="1" codec="ac3" index="1" channels="6" bitrate="448" language="Português" languageCode="por" audioChannelLayout="5.1(side)" requiredBandwidths="448,448,448,448,448,448,448,448" samplingRate="48000" title="BKZ" displayTitle="BKZ (Português AC3 5.1(side))"/>
<Stream id="4138" streamType="2" selected="1" codec="dca" index="2" channels="6" bitrate="1536" language="English" languageCode="eng" audioChannelLayout="5.1(side)" bitDepth="24" profile="dts" requiredBandwidths="1509,1509,1509,1509,1509,1509,1509,1509" samplingRate="48000" displayTitle="English (DTS 5.1(side))"/>
<Stream id="3351" key="/library/streams/3351" streamType="3" selected="1" codec="srt" language="Português" languageCode="por" format="srt" displayTitle="Português (SRT)"/>
</Part>
</Media>
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<Field locked="1" name="titleSort"/>
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Here i have a problem that even having the .srt files listed on the movie details when i play the file it does not show. I have to manually deactivate and re-activate the subtitle during the play,. this is happening with all my files in all my devices.
The .srt is there but does not show 
Your issue is different. Please open your own thread.
XML info in file
OK, this tells us that you are using the Plex Movie agent.
Settings - Server - Agents - Movies - [Plex Movie] <-- click on it!
Is the line ‘Local Media Assets’ really activated?
Please show the actual file names you are using for the video and the subtitle files.
In your case this should be
The Accountant.mkv
The Accountant.srt
or
The Accountant.mkv
The Accountant.dan.srt <-- danish subs
The Accountant.eng.srt <-- english subs
btw. it is good practice to include the release year of the movie in parentheses, at least in the folder name - but better in the file names as well
The Accountant (2016) /
The Accountant (2016).mkv
The Accountant (2016).dan.srt <-- danish subs
The Accountant (2016).eng.srt <-- english subs
TL;DR: dan, not danish
You cannot use the full name danish to indicate the language of your subs.
You must use either a 2-letter or 3-letter language code, according to ISO 639-1
or ISO 639-2/B respectively.
Plus, it looks like you have the file name extension .srt put in twice.
I recommend to disable Windows’ habit to hide the file name extensions. Then this won’t happen so often. https://www.howtogeek.com/205086/beginner-how-to-make-windows-show-file-extensions/
Hi that did the trick.
Renamed from danish to dan and then the sub did shown again.
But has been using dansih for the last 3 years, so is this a new feature ??
Regards
Niko1244
It was never intended to work like this. If it did previously, then only by some serendipitous regular expression filter which for some reason produced a hit with ‘danish’.
The official documentation is here https://support.plex.tv/articles/200471133-adding-local-subtitles-to-your-media/ and it never included the fill language names.
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