Mobil and tv app don't find the servers

Plex Players
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1

Hi,

I’m having a strange Plex issue and would appreciate any help.

Setup

  • Plex Media Server running on macOS

  • Sony Android TV

  • Android/iPhone mobile app

  • TP-Link Deco network

  • Latest Plex Media Server installed (fresh install)

What works

  • Plex Media Server starts normally.

  • Server is claimed and linked to my Plex account.

  • I can access the server locally through:

  • Movies and TV shows play correctly on the Mac.

  • Mobile browser can access Plex Web and play media.

  • TV browser can access Plex Web and browse the library.

What does NOT work

  • Plex mobile app shows the server as offline.

  • Plex Android TV app shows the server as unavailable/offline.

  • TV browser can browse the library, but playback may fail depending on the browser.

  • Remote Access frequently switches between available and unavailable.

Troubleshooting already performed

  • Completely removed old Plex server.

  • Created a brand new server.

  • Reclaimed server.

  • Removed old server entries.

  • Reinstalled Plex Media Server.

  • Reinstalled Plex Android TV app.

  • Cleared cache and app data.

  • Rebooted Mac, router, TV and mobile devices.

  • Verified Plex listens on port 32400.

  • Verified localhost access through:
    curl http://127.0.0.1:32400/identity

  • UPnP enabled.

  • Port forwarding tested and later removed during troubleshooting.

  • Server appears healthy and green in Plex Web.

Current situation

The server clearly works locally and can stream media through Plex Web, but Plex apps (Android TV and mobile) still think the server is offline.

Could this be:

  • a Plex account/server registration issue?

  • stale server references in Plex cloud services?

  • Android TV client bug?

  • secure connection issue?

Any ideas would be greatly appreciated.

Thanks!

2

Same issue here on macos and windows, have ripped my hair out the past 3 days testing everything from router settings to port forwardings to turning the macos network stack inside out

3

Ok so it’s not only me…and I apid for one year and it don’t work… Not good! Hope they fix everything soon… meanwhile it’s jellyfin I guess…

4

Have you tried setting the Android TV client to allow insecure connections? This is on the Advanced row of the settings. Might want to quit the Plex app from the Android TV settings or reboot the TV to make sure the app starts up fresh with this change. See if you can access the server after doing that.