Mobile, can browse to my plex server, but plex mobile doesn't see it

Plex Players Mobile Devices
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Server Version#: latest as of this posting
Player Version#: latest as of this posting

Via my android mobile, I can browse using chrome to my plex server and it works (using ip & port). But if I use the plex mobile app, by adding the ip address and port in Advanced Settings, my server doesn’t show up.

I connect my mobile to my home network via a VPN.

The connection is there and works so I can only imagine the mobile app is performing some additional checks to ensure the server is working? What are the additional checks so I can get the mobile app working?

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Got it working this morning.

Here’s the theory, perhaps the mobile app uses the device as registered / associated with the account logged in. (rather than just the ip as specified in advanced settings)

I had specified a ‘Custom server access URLs’ at one point using an FQDN which resolves on my network, but just as a test decided to modify that with an ip address instead. This resulted in a working installation. So the mobile app isn’t relying solely on the address specified in advanced settings.

Summary: Try specifying your plex server ip in the Custom Server access URLs section under the SETTINGS → Network menu.

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