I did the port forwarding in the settings of Plex server and remote access is saying it’s working and in green but when I try to access Plex server in my iPhone app outside of my home network I get pop up saying I am not connecting directly to server. How do I correct this? I can play my files but would like to connect directly to server on my mobile phone when not at home network ?
Did you already have a look at the related troubleshooting support article?
https://support.plex.tv/articles/200931138-troubleshooting-remote-access/
There’s also a guide with some more details
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