Trailers unavailable

Dev Community Apps & Creations
1

Hi,

Iam using a ATV 3 and setup plex connect but I get always the error “Trailers unavailable…” I think something isnt loading when I start the plexconnect server. The log shows also not that he is finding my PMS which is installed on the the same Win 10 PC.

Any suggestions?

Nov 17,2017 14:15:05 PlexConnect: ***
Nov 17,2017 14:15:05 PlexConnect: PlexConnect
Nov 17,2017 14:15:05 PlexConnect: Press CTRL-C to shut down.
Nov 17,2017 14:15:05 PlexConnect: ***
Nov 17,2017 14:15:05 PlexConnect: Started
Nov 17,2017 14:15:05 PlexConnect: Version: 0.5-dev-161017
Nov 17,2017 14:15:05 PlexConnect: Python: 2.7.14 (v2.7.14:84471935ed, Sep 16 2017, 20:19:30) [MSC v.1500 32 bit (Intel)]
Nov 17,2017 14:15:05 PlexConnect: Host OS: win32
Nov 17,2017 14:15:05 PlexConnect: PILBackgrounds: Is PIL installed? False
Nov 17,2017 14:15:05 PlexConnect: IP_self: 192.168.178.62
Nov 17,2017 14:15:07 DNSServer: Started
Nov 17,2017 14:15:07 DNSServer: ***
Nov 17,2017 14:15:07 DNSServer: DNSServer: Serving DNS on 192.168.178.62 port 53.
Nov 17,2017 14:15:07 DNSServer: intercept: [‘trailers.apple.com’] => 192.168.178.62
Nov 17,2017 14:15:07 DNSServer: restrain: [‘mesu.apple.com’, ‘appldnld.apple.com’, ‘appldnld.apple.com.edgesuite.net’] => 127.0.0.1
Nov 17,2017 14:15:07 DNSServer: forward other to higher level DNS: 8.8.8.8
Nov 17,2017 14:15:07 DNSServer: ***
Nov 17,2017 14:15:07 WebServer: Started
Nov 17,2017 14:15:07 WebServer: ***
Nov 17,2017 14:15:07 WebServer: WebServer: Serving HTTP on 192.168.178.62 port 80.
Nov 17,2017 14:15:07 WebServer: ***
Nov 17,2017 14:15:07 WebServer: Started
Nov 17,2017 14:15:07 WebServer: ***
Nov 17,2017 14:15:07 WebServer: WebServer: Serving HTTPS on 192.168.178.62 port 443.
Nov 17,2017 14:15:07 WebServer: ***

2

I can see also incoming requests:

Nov 17,2017 14:36:11 DNSServer: DNS request received!
Nov 17,2017 14:36:11 DNSServer: Source: (‘192.168.178.60’, 54270)
Nov 17,2017 14:36:11 DNSServer: Domain: init.itunes.apple.com
Nov 17,2017 14:36:11 DNSServer: ***forward request
Nov 17,2017 14:36:11 DNSServer: -> DNS response from higher level
Nov 17,2017 14:36:12 DNSServer: DNS request received!
Nov 17,2017 14:36:12 DNSServer: Source: (‘192.168.178.60’, 49906)
Nov 17,2017 14:36:12 DNSServer: Domain: e673.b.akamaiedge.net
Nov 17,2017 14:36:12 DNSServer: ***forward request
Nov 17,2017 14:36:12 DNSServer: -> DNS response from higher level
Nov 17,2017 14:36:12 DNSServer: DNS request received!
Nov 17,2017 14:36:12 DNSServer: Source: (‘192.168.178.60’, 54845)
Nov 17,2017 14:36:12 DNSServer: Domain: xp.apple.com
Nov 17,2017 14:36:12 DNSServer: ***forward request
Nov 17,2017 14:36:12 DNSServer: -> DNS response from higher level
Nov 17,2017 14:36:12 DNSServer: DNS request received!
Nov 17,2017 14:36:12 DNSServer: Source: (‘192.168.178.60’, 52288)
Nov 17,2017 14:36:12 DNSServer: Domain: p22-buy.itunes-apple.com.akadns.net
Nov 17,2017 14:36:12 DNSServer: ***forward request
Nov 17,2017 14:36:12 DNSServer: -> DNS response from higher level
Nov 17,2017 14:36:12 DNSServer: DNS request received!
Nov 17,2017 14:36:12 DNSServer: Source: (‘192.168.178.60’, 50614)
Nov 17,2017 14:36:12 DNSServer: Domain: is4.mzstatic.com
Nov 17,2017 14:36:12 DNSServer: ***forward request
Nov 17,2017 14:36:12 DNSServer: -> DNS response from higher level
Nov 17,2017 14:36:12 DNSServer: DNS request received!
Nov 17,2017 14:36:12 DNSServer: Source: (‘192.168.178.60’, 53281)
Nov 17,2017 14:36:12 DNSServer: Domain: is5.mzstatic.com
Nov 17,2017 14:36:12 DNSServer: ***forward request
Nov 17,2017 14:36:12 DNSServer: -> DNS response from higher level
Nov 17,2017 14:36:12 DNSServer: DNS request received!
Nov 17,2017 14:36:12 DNSServer: Source: (‘192.168.178.60’, 49315)
Nov 17,2017 14:36:12 DNSServer: Domain: a1.da1.akamai.net
Nov 17,2017 14:36:12 DNSServer: ***forward request
Nov 17,2017 14:36:13 DNSServer: -> DNS response from higher level
Nov 17,2017 14:36:13 DNSServer: DNS request received!
Nov 17,2017 14:36:13 DNSServer: Source: (‘192.168.178.60’, 54552)
Nov 17,2017 14:36:13 DNSServer: Domain: itunes.apple.com
Nov 17,2017 14:36:13 DNSServer: ***forward request
Nov 17,2017 14:36:13 DNSServer: -> DNS response from higher level
Nov 17,2017 14:36:13 DNSServer: DNS request received!
Nov 17,2017 14:36:13 DNSServer: Source: (‘192.168.178.60’, 64274)
Nov 17,2017 14:36:13 DNSServer: Domain: is3.mzstatic.com
Nov 17,2017 14:36:13 DNSServer: ***forward request
Nov 17,2017 14:36:13 DNSServer: -> DNS response from higher level
Nov 17,2017 14:36:14 DNSServer: DNS request received!
Nov 17,2017 14:36:14 DNSServer: Source: (‘192.168.178.60’, 58278)
Nov 17,2017 14:36:14 DNSServer: Domain: is2.mzstatic.com
Nov 17,2017 14:36:14 DNSServer: ***forward request
Nov 17,2017 14:36:14 DNSServer: -> DNS response from higher level
Nov 17,2017 14:36:17 DNSServer: DNS request received!
Nov 17,2017 14:36:17 DNSServer: Source: (‘192.168.178.60’, 65032)
Nov 17,2017 14:36:17 DNSServer: Domain: trailers.apple.com
Nov 17,2017 14:36:17 DNSServer: ***intercept request
Nov 17,2017 14:36:17 DNSServer: -> DNS response: 192.168.178.62

3

Possible causes to receive that error message are:

  1. DNS coded in the ATV does not correspond to the IP of the PC where PlexConnect is installed
  2. The IP of the ATV and the IP of the PC are in different subnets
  3. PlexConnect is not running
  4. You have disabled the DNS component of PlexConnect in Settings.cfg

These actions ensure that the ATV accesses all applications, and that one of them (usually trailers) is intercepted. To confirm that your setup is correct, you may reboot the ATV. If it comes up with just two apps (Computers anmd Settings) then you have a problem with one of the above parameters.

Supposing that the above is correct, the main cause to receive the “trailers not available” message is a problem with the certificates:

  1. Did you generate them correctly ?
  2. Are they generated for the site that you want to intercept ?
  3. Did you parametrize in Setting.cfg the correct names of the cert file and the site to hijack ?