I have a folder on a remote-Synology (LAN connection), mounted via NFS on the Plex-Synology (the server that runs Plex). The mount works fine (the content of the remote-Synology is accessible via the file manager on Plex-Synology just fine). When I add a new media library in Plex and using “Add folders”, the mount-folder is visible and selectable by browsing to it BUT no content shows inside it (movie folders) thus no media is found by Plex.
I used to have remote folders (mounts) in the past and were operating fine (i think NFS and not CIFS but not sure…). What am I missing here?
@trumpy81 did as suggested and “reset” the permissions on the remote folder as you say. Still the contents of the mounted folder are not visible. Should I recreate the “plex” user on the remote server? It was created something like ages ago (probably since I was running Plex on that machine before migrating to the new Synology). Is the password my Plex account password?
Also, if NFS does not relate to usernames, is the “plex” user relevant? [CC: @ChuckPa]
NFS connects a host to a host.
Within that connection, you can choose to enforce user authentication or not.
If you do, then matching usernames (password not required) is what you need.
If not, allowing “everyone” Read permission is all.
make certain the NFS service is running on both sides else the mount fails.
@ChuckPa I always use a “Mounts” share-folder to map remote folders. The mount operate flawlessly via the the file-station, meaning I can read, write and execute (view/edit/delete files/folders). The NFS mount of course shows live in the mount list:
Strangely, ONLY Plex (running on the same machine with the mount) seems unable to see the contents within the mount. Same behavior if “plex” user has R-only or RW access rights, also regardless of doing so from within the shared folder properties (remote server)
@trumpy81 i had tried in the past but did it again to make sure. Deleted the class-C IP share and used * exactly as in your snapshot (async, ports, subfolders). Still same behavior, mount works fine on file-station, Plex sees it but not the contents within…
BOTH the remote folder AND the local “Mounts” folder have same NFS permissions.
I have removed the NFS permissions from the “Mounts” shared folder. Of course the remote folder has them, exactly as in your snapshot (*, async, ports, subfolders) and thus is fully accessible via the file-station. Still no luck for Plex to see the content within the mounted folder…
I also recall that i had struggled with remote-folder-media some time ago and at some point it was resolved, I think via some hint from you-support-team, but don’t recall more. I have even checked my past couple of tickets plus older emails but no luck…
…beat me! I have even given it a try with a full system restart on both Synology-1 and Synology-2, did a reconnect of the NFS share and still the same behavior: Plex sees the mount folder but not any content within.
@G3orgios i had same problem as you, scratched my head a lot, then i realised that permission on main folder where i mounted my shared fodlers from the other synology didn’t have permission for everyone … only admin …
To resume : you have to put permission for everyone on the mounted folder AND the folder where you do the mount
Hello dear @Golgoth_Fra and thanks a lot for the “EVERYONE” on the Permissions tip!
It proved very helpful and worked! Funny that although the Local-Synology may see the mounted folders of the Remote-Synology, Plex may not access them, even though the “plex” user has been in the permissions list (for all folders, sub-folders and files involved)! Anyway, “Read” for “Everyone” worked!
To sum up, for other users banging their heads too(!), PERMISSIONS (I prefer “READ”) should be setup up on all folders, sub-folders and files by:
Destination - Remote Synology having the Media (“Remote folder” to be nfs mount on Local-Synology)
open File Station
select the folder of your Media
right-click, “Properties”
on “Permission” tab, click “Create” and use “User or group” = “Everyone”, “Inherit from” = , “Type” = “Allow”, “Apply to” = “All”, click “Read” on permission-window below (will also tick the 5-boxes under “Read” too), click “OK”
tick the “Apply to this folder, sub-folders and files” box!
click “OK”
Local Synology (running Plex)
same as described above on the local-folder within which you are mounting the “Remote folder”
if you change these on an already existing configuration, you may need to re-mount the “Remote folder” by accessing the File Station, “Tools”, “Mount List”, Remote Folder", select the mounted (remote) folder, click “reconnect”
Hopefully this short guide will help fellow Synology “Plexers” to avoid headaches! (thanks @Golgoth_Fra)
