Movie Collections Not Showing on Android TV

Plex Players Streaming Devices
1

Server Version#: 1.16.6
Player Version#: 7.24.3
.

Hi,
My movie collections have disappeared on Android TV client.
They were showing up just fine until about 3-4 days ago.
I can still see them on the web app on my pc.
I noticed that the app was recently updated on the Play Store - I suspect the latest update caused this issue?
I have cleared the app data and also reinstalled it with no fix.

2

Bump. I’m having the same problem.

I’m using an NVidia SHIELD TV (2017) as the Plex streaming client (not as the Plex Server.)

3

Having the same problem over here since mid November. Collections showing up everywhere but my Nvidia Shield.

4

Same issue here on my sony bravia smart tv

5

Any feedback from Plex?

6

I’m having the same problem on my SHIELD. No artwork show up after latest app update.

7

Any resolution?

9

can someone please take a screenshot of their movie or tv library that should have collections

13

UPDATE: Friday, 2019-12-06 1425EST

I just tried logging into my NVidia SHIELD TV (2017) Plex Client App and the Movie Collections have reappeared. I’m considering this a closed issue however please try to be aware of this problem for any future app updates that are pushed out.

14

Still no collections showing for me :frowning:

15

Collections
Collections943Ă—530 60.3 KB
Library
Library943Ă—530 132 KB
Server Version#: 1.16.5.1552-8e8d0c785 (synology NAS package)
Player Version#: 7.25.3.14365 (1a8c550e)

Same problem for me on Sony Bravia TV with the following detail added: Collections show up under “Library” (e.g. see screen shot, note “Aliens” collection) but do not under “Collections”. Problem started in mid to late November. Attached screen shots as requested. Collections show up as expected on web app on PC.

17

Same exact issue here, Mark. This occurs on both my Nvidia Shield TV and my Amazon FireTV. However, collections show up just fine on my iPhone.

18

what version of server are you all on? are all of you using 1.16.x build?

19

Yes 1.16.x build for me.

21

I have been waiting for a Synology Plex package update (the version I had installed was 1.16.5.1552) . In the past when I tried a manual upload of the most current Plex spk file, I had performance problems and had to revert to the current Synology Plex package. I tried the manual update just now to version 1.18.2.2058 and boom! the collections are back. Am I incorrect in assuming the Synology notifies me in the package center when a compatible Plex version is available?

22

I think they just have not updated their package center. AFAIK we don’t control the updates available. It is not like an app store where we submit a new version to be approved.

24

Possibly. Afaik there have been some issues with our various linux repositories that I believe need to be worked out. I don’t have the details though

25

Same problem here with my nvidia shield. Also can’t upgrade because of problems explained Here .

Hopefully the other issue will be addressed at some point and I’ll kill 2 birds with one stone.

26

Collections were not showing on my Sony Bravia. “No Items to display”. Fixed by doing a force quit on the Plex App and clearing the cache under the App settings on the TV.

This fixed the issue and Collections now working.

27

This force stop and clear cache did not resolve the issue nor did uninstalling.

Plex Anrdoid app on my tv is v7.28.0.15501

Collections all display on my web app on the PC.

Please help!