I can’t seem to get Movie Extras to appear. I have tried deleting the movie and re-adding it. Refreshing metadata manually. Tried on about 10 movies, all of them have metadata and trailers on TMDB but they won’t appear. Anyone else having this problem?
I should add I just updated to the latest version 2 days ago and this started happening.
I just refreshed all Metadata on my collection and it went and removed ALL EXTRAS from every single title. I made sure I do have it checked to add extras. Is there a problem with my PlexPass account? What is going on, how can I resolve this please?
So all movie ratings were also removed. Seems like Plex Movie agent is broken.
Same issue here, ever since upgraded to latest version extras and ratings are gone gone gone, very disappointing.
By “extras”, do you mean poster, fanart, description… and all of the other meta data, or do you just mean the movie trailers etc you get for being a Plex Pass holder? None of these things are working for any media added after updating the server version about 1.5 weeks ago. No TV info, no movie info either. I’m on version 1.9.1.4272 I just updated it again this morning hoping it would fix the problem, but it’s still broken.
@BajaResident said:
I can’t seem to get Movie Extras to appear. I have tried deleting the movie and re-adding it. Refreshing metadata manually. Tried on about 10 movies, all of them have metadata and trailers on TMDB but they won’t appear. Anyone else having this problem?
We don’t get trailers and extras from TMDB, so if you are using the TMDV agent you won’t get trailers and extras. You need to check your agent settings and make sure that the Plex Movie Agent is also enabled under the TMDB tab.
If not, enable it, then refresh your movie again.
I can’t get any extras because plex won’t match ANY newly added movies. Haven’t changed any of my settings, it’s the way it’s been for months. it just stopped after an upgrade a week or so ago.
But nothing will match. When I go to a media item that has no description or meta data, no poster or fanart… then hit “match”, this is what happens. When I plex dance it out, same thing.
All of the PMS Plugin logs are full of failed json objects due to unreachable api calls:
2017-09-22 10:33:56,710 (4d6c) : DEBUG (networking:166) - Requesting ‘http://127.0.0.1:32400/system/messaging/clear_events/com.plexapp.agents.movieposterdb’
2017-09-22 10:33:56,732 (4d6c) : ERROR (networking:219) - Error opening URL ‘http://127.0.0.1:32400/system/messaging/clear_events/com.plexapp.agents.movieposterdb’
2017-09-22 10:33:56,732 (4d6c) : ERROR (messaging:49) - Unable to reach the system bundle.
2017-09-22 10:33:56,802 (2d60) : DEBUG (accessor:68) - Creating a new model access point for provider com.plexapp.agents.movieposterdb in namespace ‘metadata’
2017-09-22 10:33:56,808 (2d60) : DEBUG (networking:166) - Requesting ‘http://127.0.0.1:32400/:/plugins/com.plexapp.system/resourceHashes’
2017-09-22 10:33:56,815 (2d60) : ERROR (networking:219) - Error opening URL ‘http://127.0.0.1:32400/:/plugins/com.plexapp.system/resourceHashes’
2017-09-22 10:33:56,816 (2d60) : CRITICAL (core:574) - Exception getting hosted resource hashes (most recent call last):
File “C:\Program Files (x86)\Plex\Plex Media Server\Resources\Plug-ins-b207937f1\Framework.bundle\Contents\Resources\Versions\2\Python\Framework\components\runtime.py”, line 1293, in get_resource_hashes
json = self._core.networking.http_request(“http://127.0.0.1:32400/:/plugins/com.plexapp.system/resourceHashes”, timeout=10).content
File “C:\Program Files (x86)\Plex\Plex Media Server\Resources\Plug-ins-b207937f1\Framework.bundle\Contents\Resources\Versions\2\Python\Framework\components
etworking.py”, line 265, in content
return self.str()
File “C:\Program Files (x86)\Plex\Plex Media Server\Resources\Plug-ins-b207937f1\Framework.bundle\Contents\Resources\Versions\2\Python\Framework\components
etworking.py”, line 243, in str
self.load()
File “C:\Program Files (x86)\Plex\Plex Media Server\Resources\Plug-ins-b207937f1\Framework.bundle\Contents\Resources\Versions\2\Python\Framework\components
etworking.py”, line 181, in load
f = self._opener.open(req, timeout=self._timeout)
File “C:\Program Files (x86)\Plex\Plex Media Server\python27.zip\urllib2.py”, line 435, in open
response = meth(req, response)
File “C:\Program Files (x86)\Plex\Plex Media Server\python27.zip\urllib2.py”, line 548, in http_response
‘http’, request, response, code, msg, hdrs)
File “C:\Program Files (x86)\Plex\Plex Media Server\python27.zip\urllib2.py”, line 473, in error
return self._call_chain(*args)
File “C:\Program Files (x86)\Plex\Plex Media Server\python27.zip\urllib2.py”, line 407, in _call_chain
result = func(*args)
File “C:\Program Files (x86)\Plex\Plex Media Server\python27.zip\urllib2.py”, line 556, in http_error_default
raise HTTPError(req.get_full_url(), code, msg, hdrs, fp)
HTTPError: HTTP Error 503: Connect failed
Can you hit refresh on 1 movie, then get me the entire log package from PMS. Also provide me the XML for that movie before and after the refresh.
@MovieFan.Plex said:
Can you hit refresh on 1 movie, then get me the entire log package from PMS. Also provide me the XML for that movie before and after the refresh.
Sure can, just sent you a PM. I’m not 100% sure what you mean by “refresh a movie”, what I did was find a recent unmatched movie and refresh meta data. I hope that’s what you were looking for. Thank you!
After the Server update that came down yesterday, everything is once again matching properly.
