Movie Extras no longer getting metadata thumbnails

[axemanuk666]

And just found another 2 threads with this problem…

Since updating PMS, movie extras don't get thumbnails

Server Version#: 1.15.2.793 Mac Pro running Mac OS 10.13.6 High Sierra Hi, Since I updated Plex Media Server to the latest version 1.15.2.793, when I add local media assets (movie extras) they don’t get a thumbnail image. They are just gray rectangles. Before I updated, they would automatically get thumbnails generated. Is this a bug? I’ve tried Analyze, I’ve tried Refresh Metadata, and neither fixed it. Thanks [55%20PM]

Movie Extras fail to display thumbnail after upgrade to 1.15.2.793

I’ve run out of ideas trying to fix this and am coming here for help. Ever since I upgraded my PMS to 1.15.2.793 all newly uploaded Plex Movie local extras now fail to display a thumbnail. The file gets named correctly, gets categorized properly, and plays, but does not have any thumbnail. This only happens on newly uploaded Movies after the PMS upgrade, and only with locally downloaded extras. Any troubleshooting ideas are welcome, but I’ve been poking at this for a few days already so I’ve…