Movie has no posters, but still it gets one?

[d2freak]

https://watch.plex.tv/movie/la-maison-3

That movie, when added locally does get the default poster. However, when I go to change the poster, no poster is there at all, not even the default one.

I have matched and unmatched and refreshed several times. Tmdb has more posters too.

It has several backgrounds to pick from also, which shows up fine.

[Insomnic_1]

I’m getting some odd results with a recently added film too.

Added Dirty Dozen (1967) and no artwork options besides what was in the local file came up but everything else filled in like summary and actors and such - though the summary doesn’t match the local file summary, IMDB, TMDB or TVDB so I’m not sure where it pulled from.

Previously added movies seem fine. TV Shows seem fine. Restarted server and updated to latest beta released just a bit ago and no change.

Might be API issue or something with the new Gracenote sourcing?

Edit: Just checked https://watch.plex.tv/movie/the-dirty-dozen - and it’s missing poster and artwork as well (and has the same summary) - so maybe more is happening with that particular movie.

[Divideby0]

There’s a handful of movies, that have been DMCA’d to prevent Plex including their poster. I reported on it a while back here:

Once Upon a Time in the West metadata

So, the watch.plex.tv metadata is pretty messed up. There appears to be no poster, so none of the 92 (!) posters on TMDB are pulled over. The description is different from IMDB, TVDB, or TMDB, which is odd, but not too important. Anyway, since this movie lacks any poster at all, any movie matched to this title uses a wide-screen screengrab from somewhere in the movie instead.

Seems they got a legal request to stop providing the poster. It’s possible that “The Dirty Dozen” is also hit with it.

Edit:
Seems there has been a report for this movie at least as of September:

Missing movie artwork

I just had to rebuild my Plex server from scratch (Multiple Hardware Failures), and as I am going through, I’m noticing the following are missing posters if you use the “new” Plex agent: Deathwish 1, 3, 4 The Dirty Dozen Clash of the Titans 1980s version My Fair Lady Once Upon a Time in the West Rio Bravo I haven’t gone through all movies yet, but there definitely is a problem with the Plex Agent. When I move to THE MOVIE DATABASE agent, I don’t have this issue…seemingly to point to the fact…

[Insomnic_1]

Thanks for the info @Divideby0 - that seems like the likely case here. Guess I just got lucky and haven’t gotten hit by it before.

My movie file has embedded poster artwork that’s being used so at least I’ve got that going for me there for this one and I guess I’ll go manually set a better background image. Still unsure where the description info is coming from - maybe old copy and no longer being refreshed from the sources.

I thought the switch to Gracenote for movie artwork was primarily to fix situations caused by DMCA related stuff so I’d think those issues would now be resolved.

Feels like another local media server feature regression caused by Plex’s new business model stuff…

@d2freak - I did a quick test and got the same result with that movie in my local library - got the default poster and several backgrounds to pick from but going to the poster options it’s empty for me too so it’s not just you.