Server Version#: 1.21.1.3830 (smb)
Player Version#: 8.11.0.22186
Hi folks, my movie library has suddenly stopped playing and I can’t figure out why. I’ll try to give as much detail as I can:
- I host my server on my 2019 nvidia shield pro.
- TV shows section works fine.
- When I try to play a movie on my shield or android phone, it tries to load, sometimes plays half a second then just shows a still screen then shows an error message saying something went wrong check your connection and try again.
- I have 2 movies that are in progress and both can resume and play fine, but I can’t start any new movies.
- Strangely, I’ve managed to play a couple of movies on plex client installed directly on samsung TV - on the same network but in a different room. Definitely doesn’t work on shield or on my phone.
- I’ve tried clearing cache, scanning library files, refreshing library and analysing the library. That took ages so thought it might work but it didn’t.
- There was also an update available for PMS, which I installed but the problem persisted.
- I can access the files on the hard drive through file explorer and they play fine, just not on plex.
- I have a lifetime plex pass, no idea why that would matter.
I think that’s all the relevant info. I am absolutely stumped. I have also tried restarting the shield and the server, nothing has worked. Hoping somebody might be able to help? Open to any and all suggestions. Thanks!
