Movie matching does not work anymore

General Discussions
1

Hi,
I have just manage to successfully transfer my plex media server from a windows computer to a centos 7 server.
Everything has been successfull, including recovering my database and metadatas.

There is one thing which is not working anymore. Despite my numerous attemps, movies are not matched anymore on any agents.
My library contains French movies and every agents seems to be correctly setup but either manual or auto match doesn’t work.

What has already been done:

  • move the files out and back in the library
  • disable ipv6
  • checked the folder structure (/mnt/datas2/Movies/Robin des bois - prince des voleurs (1991)/ for example).
  • drives are formated in NTFS as previous database was in windows
  • tried to rematch correct files > doesn’t work

if anybody has got any clue…

Thanks in advance

2

I suggest a quick read here. Walk through it it as a ‘double check’.

I suspect you are having permission problems because you can see them but Plex can’t.

3

@ChuckPA said:
I suggest a quick read here. Walk through it it as a ‘double check’.

I suspect you are having permission problems because you can see them but Plex can’t.

https://forums.plex.tv/discussion/279063/using-ext-or-ntfs-drives-internal-or-external-on-linux

It’s affecting a lot of people with Plex installed on WIndows machines - and it affects movies the worst - no metadata at all. Matching does not connect to any agent match for movies, regardless of file naming structure. It won’t even pull the data out of an M4V or MP4 file and I know is in there.

For TV shows, it is getting ONLY the poster and the episode titles - no other metadata.

Plex Dance has no effect. I even did the plex dance on the whole Movies sub directory. Now, movies that previously had meta data on Plex have nothing.,

Changing the name and subfolder structure of media files has no effect in regard to match . “No matches were found using this agent.” is the only result ever given.

Manual matching with (even using the IMDB or TMDB shortcodes) always returns “No matches found” - no matter what data is entered in the manual search data windows.

Agent contribution list check/uncheck or preference order has no effect.

The fact that I get partial results on TV shows tells me is likely not a connectivity or permissions issue on the user end.

The fact that this problem - at least for me - only started after the 1.8.1.4139 update makes me think it’s a bug.

4

Are you using Windows or Centos.?

I responded because you stated Centos. I support the Linux systems . I don’t know the Windows systems. (Dont’ even have Windows )

5

Hello,

Thanks for your reply. It was indeed a permission problem but not on the disk access.

The problem was that /var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Plug-in Support/Caches was having several folders (especially the com.plexapp.agents.themoviedb) owned by root.

I have not recurse ownership to plex and it seems to fix the match problem. Don’t know yet if new cache files will be owned correctly or not. I will check out.

I found this inspecting the logs for the moviedb agent.

Anyway thanks for your help :slight_smile:

6

Whichever username Plex is running as on Linux determines who owns the files. By default user plex is used.
When moving or restoring, as root, changes of ownership can happen.

It’s good to know you found it fairly easily.