New plex movie agent matching over 100 movies with title "media"

[PB-Plex]

Server Version#: 1.20.1.3252
Player Version#:

i got a problem with the new matching agent.

For example: Matching movies with a totally different name under the same movie.
I activated the debug logs and did a refresh meta data on the biggest matching movies (114).

@drzoidberg33 can you help me out?

xml.rar (23.4 KB)

Plex Media Server Logs_2020-08-28_15-46-08.zip (1.1 MB)

[drzoidberg33]

Which folders are added to the library (Edit library -> Add Folders)?

E.g.

[PB-Plex]

Hi @drzoidberg33 Just one;

[drzoidberg33]

That’s very strange, is this a new library or one that you upgraded to the new agent?

The logs you provided don’t really help as I need to see what happened during the initial scan, could you create a new library, let it scan in and then send me the logs again?

[PB-Plex]

Hi @drzoidberg33

First i got it by upgrading the existing library. So i deleted it an create a entire new library. After that, i posted it for some help

I created just now a new library called “movies” new debug logs are here:
Plex Media Server Logs_2020-08-29_10-54-50.zip (5.1 MB)

just for your information, i found more invalide matches:

[drzoidberg33]

Thanks! Those logs are helpful and I can see the issue is happening on our cloud matching service and I’ve reported the problem (although it is now weekend so not sure when I’ll get a response).

Seems it’s for some reason thinking that /media in your path is part of the movie name

I’ll update you when I have some news.

[PB-Plex]

Thanks for you support even in the weekend!!

I hope you guys can solve it

[Rickytin]

I am also having problem with match movies, try to match the Vin Diesel 2002 movie XXX and the agent did not find anything so I delete Plex Version 1.20.1.3252 and install 1.20.1.3232 and the agent is working again.

[est3ban129]

I have same problem but my path dont have /media
Not happen with all movies but some, maybe 10% of my library

How can solve it ?

[plurk]

My guess is your movie directory is Y:\Servidor de Plex? The issue is likely that subdirectories like Peliculas 1080p\ are considered movie folders so once it matches one movie, all others are considered versions of tht same movie. This wouldn’t be new behaviour though. If that isn’t the case, then it is likely a variant of the same bug above.

[est3ban129]

My movie route is Y:\Servidor de Plex\Peliculas 1080p\

Inside Y:\Servidor de Plex\ are the folders of series, documentaries and other things.

The folder assigned to the movie library is Y:\Servidor de Plex\Peliculas 1080p\

I’ve seen this mistake happen to other people in the telegram group as well, and with the same movie names as me.
With the old agent it works perfectly. With the new one we have this problem.

In this folder there are no extras or anything at all, just single films as indicated in the plex FAQ.

[drzoidberg33]

@PB-Plex @est3ban129 @Rickytin

A fix was deployed earlier today for this which should hopefully solve this issue for these cases.

To fix the current incorrect items:

1. Open the item context menu and chose “Unmatch”.
2. When it’s finished, go to the menu again and select “Split Apart”.

These items should now get matched correctly the next time you refresh the library.

[drzoidberg33]

This should be resolved now.

[PB-Plex]

Thank you so mutch. its fixed!