Greetings,
I have been trying to no avail to get the movie posters to show. I have deleted IMDB folder contents refreshed content. I also have done a fresh install after deleting the Plex folder via File Station. I have not however deleted anything via SSH. I have attached logs and at this point, I am scratching my head.
Server Version#: 1.14.1.5488
Player Version#: 3.77.2
Synology DS416play
DSM 6.2.1-23824 Update 2
Plex Media Server Logs_2018-12-27_11-05-06.zip (2.0 MB)
I wonder what made you feel you had to delete those folders…
Can you briefly walk me through the status of your Plex setup? E.g. did the posters show before, did Plex download other metadata (descriptions, release dates, director/writer/…) except for those posters — or have none of those movies actually been matched?
I also have this issue and I’ve tried the solutions provided in other threads. Nothing has worked. On all movies, no posters, on some movies, no metadata. TV Shows work without issues. This started with the latest update.
Thanks for the response Tom.
I have been googling and following various posts that @trumpy81 has recommended to people. This is a new installation. Copied the media from an old drive to these drives. I actually tried doing a clean install with leaving the media in place twice. Some data has been matched as you can see in this Screen Recording I am not convinced all of the data is showing up however.
Plex Media Server Logs_2018-12-27_16-54-02.zip (4.1 MB)
Here are my logs.
I’ve found the issue, it was the MTU setting on the Synology. I had set it to 9000 for jumbo frames. Everything seemed to be work correctly except for the Plex piece. I have a constant ping running at 1200 bytes to 8.8.8.8 without any loss or latency issues. I’m guessing it’s a limit in the Plex software as every other device, software and firmware works without any issues.
James I am glad it fixed your issue!
Doesn’t seem to have solved mine however.
Here are my logs.Plex Media Server Logs_2018-12-27_15-25-41.zip (2.4 MB)
I spoke too soon, still have the issue with MTU set to 1500. Since TV is working, I’m thinking that this is a bug introduced in the last update. Here is the latest log.Plex Media Server Logs_2018-12-27_20-23-31.zip (4.7 MB)
Yes, the preferred network interface was set. I’m trying some different settings. I have a windows based server that is working perfectly fine, so it has to be something in the Synology path at this point.
Yes, no change.
I fired up a windows server pointing to the Synology files and it’s working perfectly. It has to be something in the Plex software. I have to leave for work now, but I think I will uninstall Plex completely and try a clean install. If you have some good instructions for the uninstall, let me know.
Hey there,
Same issue here with a bunch of different devices (NUC, Nvidia Shield TV, and PMS on VM).
I came across this issue last week when I was moving my current PMS setup to the Shield TV.
Initially, I thought it was due to the Shield limited resources. I even thought it was due to my internet provider and I did a quick test with the NUC using my iPhone as a hotspot. Still the same problem.
Analyzing the logs it seems an issue with the metadata server, at first some request are going through just fine but then after a certain number they all get rejected with an HTTP 500 error (I believe it was 503).
The interesting thing is that the issue is not present adding just a few new media to the library. Only adding an entire new library shows this problem.
In my case, I have a few libraries with 2000+ contents each.
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