Why do some have the poster image of the movies and others don’t. They have a screen shot of the movie instead. What needs to be done to fix this issue
https://support.plex.tv/articles/categories/media-preparation/
This might help
do the movies without poster have a description?
if not, they’re probably not properly matched. do they exist in www.themoviedb.org and have you named the files according to the Plex naming conventions?
they have the title of the movie (year) {resolution} on all the videos. like i said though… some have the movie poster and others only have a screen shot of the movie
Plex standard naming does not include the {resolution} suffix commonly found on downloaded content.
PMS looks at the file directly and stores that information in the database. Later, on the preplay screen, it shows you the video and audio information along with subtitle and synopsis text.
Since {resolution} is not part of the standard, it lowers the the ‘match’ score. If it falls below 85% certainty, You will get the manufactured title (the file name) only.
The best next step is to use one as example:
- Move media away from plex monitored area
- Scan files
- Empty Tash
- Clean Bundles
- — Now Plex has forgotten it –
- Rename it to strictly
Name (year)/Name (year).extsyntax. (link to naming in my signature) - Move back into Plex monitored area
- Scan files if PMS isn’t set to monitor for changes.
- This failing, we’ll clean the caches. The http & agent caches could be junked up from previous failures getting metadata (it happens… TMDB / TVDB sometimes get overloaaded)
