I’ve been using PMS for years, and am struggling to find a good answer for an issue I’ve noticed once or twice.
A movie (dir/Movie Title (Year)/Movie Title (year).ext) will not show up in my main Movies library. This file HAS shown up in the past, but it’s possible it ‘disappeared’ with an automated upgrade from Radarr initially. The movie will show up in a different library with the same settings if I move it to that directory (eg, Movies 4k)
Troubleshooting I’ve done so far:
Verifying the file is good, even deleting and going with a completely different release (I feel like this is important, it’s like Plex itself is blacklisting the title)
The Plex Dance (several times)
Changing my naming scheme
Running the file through FileBot
Re-importing the file through Radarr
Verifying permissions from the server to NAS
Moving the file to a newly created library (This works, and has been my workaround so far)
I’ve tried digging through logs at the moment I re-import the file to the library and initiate the scan, but can’t find anything that references hitting the file or any subsequent rejection. I’m certain it’s because I don’t know what specifically to look for, but I’m at a loss. I’ve only got one example from Movies I know about, but I have no way of knowing if other media files I have are missing from my Plex library.
Is there something I’m missing in logs I should look for?
Enable the ‘Duplicates’ filter. Then inspect the Plex media info of those items.
Chances are high, that your file got added to an existing movie as a “version”.
I keep a pretty close eye on my dupes, but good idea to look there. No dice. I did notice in the scanner logs for the imdb agent (com.plexapp.agents.imdb.log) there are lines where it’s looking at info for the movie in question:
However, there is an info line for the other movies around it which contains “Searching for matches for _______” and that info line does not exist for the movie causing problems.
In the GUI when I scan the library, it sees the folder and lists it first under alerts, but no items are created anywhere on the server for the file itself. I can’t find anywhere in any of the logs that says what the server is doing when it comes across the file. Is it worth trying to activate verbose logging, or will that make more noise than is useful?
The latter, I’m afraid. Unless your library is particularly small. Otherwise the number of additional messages may flush out the relevant lines, before even the scan of one library is finished.
You could try and use ExportTools. Export the library with a higher detail level, which includes the folder path. Then search for the path/file name of the missing item.
