Movies are no longer downloading metadata

Plex Media Server NAS & Devices
1

Server Version#: 1.14.1.5488

My movies are no longer always downloading movie information. They never download posters even if I match by IMDB tag. This used to work and TV Shows continues to work just fine. What can I look for to resolve this. I tried searching the forums to understand what to look for in the logs, but I couldn’t find anything. Thoughts?

Recent additions that did not fully work were ‘RockNRolla (2008)’ which found nothing. And 'Empire State (2013) which found the meta data, but no poster.

Plex Media Server Logs_2019-02-13_06-13-42.zip (5.9 MB)

2

Seems like there might be a problem with the cinematerial agent

From the log:

2019-02-13 06:07:04,299 (7ff65cf91700) :  CRITICAL (agentkit:1078) - Exception in the update function of agent named 'CineMaterial', called with guid 'com.plexapp.agents.imdb://tt2171867?lang=en' (most recent call last):
  File "/volume1/@appstore/Plex Media Server/Resources/Plug-ins-cc260c476/Framework.bundle/Contents/Resources/Versions/2/Python/Framework/api/agentkit.py", line 1076, in _update
    agent.update(obj, media, lang, **kwargs)
  File "/volume1/@appstore/Plex Media Server/Resources/Plug-ins-cc260c476/MoviePosterDB.bundle/Contents/Code/__init__.py", line 42, in update
    valid_names.append(self.add_poster(metadata, secret, poster, i))
  File "/volume1/@appstore/Plex Media Server/Resources/Plug-ins-cc260c476/MoviePosterDB.bundle/Contents/Code/__init__.py", line 55, in add_poster
    thumb_url = poster['thumbnail_location']
  File "/volume1/@appstore/Plex Media Server/Resources/Plug-ins-cc260c476/Framework.bundle/Contents/Resources/Versions/2/Python/Framework/code/sandbox.py", line 108, in <lambda>
    _getitem_           = lambda x, y: x.__getitem__(y),
KeyError: 'thumbnail_location'

Try and disable that agent, and then refresh the media

3

I run into this issue once a month.
Restarting my Router does solve it for me.

4

Thank you I will try restarting my router and then if that doesn’t work disabling the cinematerial agent.

5

Rebooting my router seems to have fixed the issue so far. Thank you.

6

Re-booting my modem did the trick. All metadata is now available to download.

7

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